front of house manager

wagamama; Tewkesbury; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Biweekly pay & tips share

50% off for friends & family

Free meals on shift

Wagestream early access

Parental pay: 26 weeks full pay / 13 w

Résumé du poste

Wagamama invites an experienced front of house manager to lead evenings and weekends at our restaurant in the United Kingdom. You will energize service, manage guest experiences, and guide a team to perform at a high level, solving issues quickly and coaching for growth.

In this role you’ll plan shifts with the management team, monitor labour and costs, and celebrate successes with your colleagues. You’ll embody Kaizen thinking to continuously improve operations and guest satisfaction.

Qualifications

• Experience in running and planning shifts to ensure adequate cover.
• Ability to coach and develop team members to meet high standards.
• Strong focus on guest experience and problem solving on the floor.

Responsabilités

• Working closely with the management team to run a vibrant and high-performing restaurant.
• Helping your team feel seen, supported, and proud of what they do.
• Jumping into service, solving problems fast, and keeping energy high.
• Nurturing your team to grow, not just hit targets.
• Thinking with a Kaizen mindset – spotting small improvements and implementing them.

Connaissances

Leadership

Shift planning

Staff development

Customer service

Description du poste

front of house manager | evenings and weekends

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

what you’ll be doing

• working closely with the rest of the management team to run a vibrant and high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• nurturing your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• are passionate about supporting your team, focusing on training and developing others to help them be the best they can be whilst maintaining high standards
• are experienced in running and planning shifts to make sure we have the right cover, love working with the team, and coaching on the go
• have experience in managing labour and rotas, and understand the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

what you’ll get

• a culture that backs your growth, wellbeing and individuality
• up to £1,000 annual bonus
• biweekly pay and a share of tips*
• 50% off for friends and family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay and 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito and more)

in addition to this, we offer the usual benefits such as pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, discounted gym memberships and long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

feed yourself, feed others

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way