Front of House Manager

Vindis Group; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service organization in Peterborough is seeking a Front of House Manager to lead a team of service advisors and deliver exceptional customer service. The successful candidate will have strong leadership skills, current experience in a similar role, and a passion for operational excellence. This full-time role may include weekends and offers opportunities for career development within a dynamic team environment.

Benefits

Employee Car Scheme

Life Assurance

24/7 Employee Assistance Programme

Qualifications

• Current experience in a similar role is essential.
• Strong technical knowledge and ability to work under pressure.
• Experience in a management capacity and customer service.

Responsibilities

• Lead a team of service advisors to delight customers.
• Oversee aftersales operations and ensure efficiency.
• Maximize profitability and sales of parts and services.

Skills

Customer service excellence

Leadership skills

Technical knowledge

Job description

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A Little Bit About Us:

The Vindis Group is seeking to appoint an Front of House Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

About the Role:

An excellent opportunity has arisen for a Front of House Manager to join Vindis Peterborough Audi due to internal movement.

This is a rare and incredible opportunity for someone wanting to step up to a Front of House role.

As a Front of House Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors and support the team within the service department and deliver a full Aftersales service to our customers, whilst maximising profitability and the sale of parts, labour hours, MOT, lubricants, tyres, and subcontracted sales.

You will be an integral member of the Management Team reporting into our Head of Aftersales and delivering the very best customer service with a clear vision to run an efficient and professional aftersales front of house operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Prerequisites:

• Current experience in a similar role is essential, although not necessarily within the motor industry or Brand. It is important you have strong technical knowledge and ideally, you will have the ability to work in a high-pressure environment and can demonstrate fantastic leadership skills that can drive a team forward.

• You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

• When applying for this role please consider that we require candidates to have experience in a management capacity and customer service experience.

• Full UK driving licence required.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.