Front of House Manager

Medirest Signature; Loughborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading venue management firm in Loughborough is seeking a Front Of House Manager to oversee operations and ensure exceptional visitor experiences. Responsibilities include managing bar services, health and safety compliance, and leading a diverse team. The ideal candidate will have strong communication skills and a focus on delivering excellent customer service. This full-time role offers generous annual leave and opportunities for professional development.

Benefits

Generous annual leave

Opportunities for professional development

Access to the Local Government Pension Scheme

Free parking

Qualifications

• Experience in delivering customer service excellence.
• Knowledge of Health and Safety regulations.
• Ability to manage teams with varying staffing arrangements.

Responsibilities

• Manage Front of House operations including bar service.
• Ensure health and safety compliance and risk assessments.
• Drive income-generating projects to meet commercial targets.

Skills

Strong communication skills

Attention to detail

Team leadership

Health and Safety knowledge

Job description

Loughborough Town Hall is looking to recruit a Front Of House Manager to join our team.

Loughborough Town Hall is an award-winning, receiving house Theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year.

Hosting over 250 performances and events per year, including an award-winning annual pantomime, Loughborough Town Hall hosts a varied programme attracting nationally acclaimed acts and productions across the world of drama, musical theatre, comedy, live music and beyond.

As part of the venue’s senior management team, this role will be responsible for delivering all areas of the venue’s Front of House operations, ranging from the smooth running and delivery of the bar service and merchandising, to organising suitable staffing arrangements to guarantee all visitors have a positive and enjoyable experience.

Our ideal candidate will be a natural motivator with strong communication skills, alongside having experience of not only delivering customer service excellence to visitors, but driving CSE as a key pillar of service.

Health and Safety knowledge for this role is key, as this role will manage all Health and Safety-specific areas for Front of House delivery, including the creation and review of Risk Assessments, venue policies, Martyn’s Law compliance and ensuring the venue’s Premises License is adhered to in full.

The role will be responsible for a team of permanent staff alongside a larger pool of casual staff that support show/event delivery. You will ensure income-generating projects are maximised within your team to ensure key commercial incomes targets are surpassed.

Attention to detail is a must, driving high standards across all areas of presentation and service within your team and department, together with being able to develop strong relationships with other departments. Providing duty management cover as part of a rota is also essential.

This role is offered on a permanent 37 hour per week/full time basis.

For a further discussion regarding the role, please contact Simon Gibson – Venue Manager on [e-mail]

The benefits of working with us:

• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays

• Opportunities for professional development linked to many roles

• Access to the Local Government Pension Scheme

• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

No agencies please.