Front of House Manager

LRM Prime LTD; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Description

Lrm Prime specialise in delivering exceptional bespoke residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of London.

Location: Vauxhall, London

1 Year FTC

Front of House Manager - Luxury residential real estate

We are seeking a dynamic Front of House Manager to join our high-performing team. This is a hands-on leadership role oversees Front of House operations—including Concierge and Housekeeping—ensuring a consistently exceptional resident and guest experience in one of London’s most prestigious developments.

What will you be doing?

Leadership & Team Development

• Lead and inspire the Front of House team, overseeing Concierge and Housekeeping operations.
• Support recruitment, onboarding, and ongoing development of the site team.
• Drive service excellence through training, mentoring, performance reviews, and regular staff meetings.
• Champion a visible leadership style, actively engaging with team members and operations daily.

Resident & Stakeholder Engagement

• Build strong relationships with residents and stakeholders, providing responsive, personalized service.
• Maintain a high-quality resident preference database to enhance tailored experiences.
• Oversee the resident communication strategy and app roll-out, ensuring seamless digital interaction.
• Keep events and community updates relevant, timely, and aligned with brand standards.

Operational Excellence

• Maintain immaculate standards throughout front and back of house, including public and amenity areas.
• Ensure amenities are fully functional, well-stocked, and consistently presented to premium standards.
• Monitor and exceed departmental KPIs and service benchmarks.

Health, Safety & Compliance

• Ensure full compliance with all Health & Safety, COSHH, and security protocols.
• Manage internal audits and risk assessments with support from health & safety consultants.
• Play a key role in the delivery of the Building Safety Act 2022 to ensure a safe, trusted environment.

Budget & Admin Oversight

• Manage budgets related to staffing, consumables, seasonal installations, and supplies.
• Maintain comprehensive daily logs, oversee stock control, and support monthly reporting (SLAs/KPIs).
• Support with HR processes, including investigations, disciplinaries, and team wellbeing.

Strategic Support

• Collaborate closely with the Residential General Manager on the execution of service standards and operational strategies.
• Foster strong working relationships with contractors, residents, and internal stakeholders alike.
• Support all engagement initiatives, from seasonal décor to special resident programming.

What We’re Looking For

• A hands-on, detail-oriented leader with a strong hospitality or property management background.
• Proven ability to lead teams in delivering premium service in luxury residential or hotel environments.
• Strong communication, organizational, and decision-making skills.
• A true ambassador for the property - reliable, flexible, and committed to excellence.

Why Join us?

• Work at one of London's most prestigious residential developments.
• Lead a high-performing team in delivering world-class resident services.
• Competitive salary and benefits package.
• Opportunity for career development and progression.

If you are a proactive and detail-oriented leader with a passion for excellence, we would love to hear from you!

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.