Front of House Manager

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Are you ready to join one of London’s most iconic Lifestyle Brands?

Welcome to The Other House, where we’re not just redefining the hotel market, we’re rewriting the rules.

Imagine a place where the comfort of home meets the luxury of a hotel. Each Residents Club blurs the lines between hotels, serviced apartments, and private rentals, providing a sense of home with beautifully designed club flats, access to hotel-style services, and a member’s club for as long as you are in town - whether that’s a day, week, month, or a year.

The brand highlights the best of British design with a focus on sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From eco-friendly practices to green initiatives, we’re on a mission to make the world a better place, one stay at a time.

Our first property is in beautiful South Kensington, opened in the summer of 2022 to great acclaim. Our next property will be nestled in the heart of the West End, due to open in the near future – The Other House Covent Garden will offer plenty of progression opportunities. Whilst the initial focus is to stay in central London, the venture will roll out globally, catering to the aspirational business and leisure traveller for short and long-term stays.

Ready to be part of a team that’s rewriting the rulebook on hospitality? Join us at The Other House, where every day is a chance to create unique and bespoke experiences for our residents and our team. Your future is waiting, and it looks amazing as a HouseMate!

SUMMARY OF ROLE - FRONT OF HOUSE MANAGER

The Front of House Manager leads our team of HouseJacks (Guest Services Assistants), with a passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members, and guests. You come with a strong background in the management of front of house or reception operations. You are flexible and detailed, with effective communication skills and a passion for delivering excellent service. You are a creative individual who can deliver entrepreneurial front of house operations with a heavy focus on sustainability and cutting-edge technology.

The Front of House Manager will report to the General Manager and will lead the way in delivering the overall guest journey. Leading the team and being an ambassador for front of house; working in collaboration with all departments to deliver a memorable service experience.

Working Hours: average of 40 per week based on any 5 days out of 7 rota schedule in line with operational needs.

Bonus: up to 20% of salary in annual bonus, based on delivery of KPIs.

Holiday: 33 days per annum (inclusive of bank holiday allowance).

We are looking for someone who has:

• Previous management and leadership experience in a guest/customer facing hospitality environment.
• Positive and engaging with good interpersonal skills.
• Outstanding organisational and communication skills.
• Flexible with a flair for intuitive service.
• Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies/synergies across the house.
• Comfortable with smart devices and computer system technology.
• Sustainably aware.
• Excellent command of English both verbal and written (second language preferred but not essential).
• The right to work in the UK.

The successful Front of House Manager applicant will demonstrate:

• Previous leadership experience within front of house operational experience in a hospitality or customer facing environment.
• Will be a well-organised, efficient and highly productive individual with a proactive and flexible approach.
• Strong communication skills with exceptional attention to detail.
• Commercially aware and entrepreneurial in outlook.
• An approachable manager of people with the ability to recruit, train and develop a successful team.
• Has a genuine passion for delivering personalised hospitality experiences.
• Has a “Jack of All Trades” attitude to collaboration and hands-on involvement across other departments.
• A willingness to work flexible hours in line with business needs and requirements.
• Have a good understanding of health and safety, food safety, and risk assessments.
• Understanding of the company Standard Operating Procedures, acting in accordance with agreed processes at all times.
• A flair for both BOH operational efficiency and FOH service standards.
• Enthusiastic about working in a dynamic and fast-paced environment with an energised, engaging, and positive personality.

What can we offer you?

• Tailored progression plans with training and development to support your ambitions.
• Employee Assistance Programme, including complimentary therapy sessions on a wide range of topics and 24/7 GP access.
• The Other House discounts on food and drink in our Bar and Restaurant when dining.
• The Other House Friends and Family discounted rates when you book an overnight stay.
• Perkbox – Discounts platform.
• All year-round team parties and social events!
• Length of Service Bonus and Birthday rewards.
• Refer a Friend Bonus starting from £200 per hire.
• Plus, many more!

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.