FRONT OF HOUSE MANAGER

Platinum Recruitment Consultancy; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading group of luxury and city hotels is seeking a Front of House Manager in London. This role involves ensuring exceptional guest service while managing a large team. Candidates must have experience in leading a hotel front desk and a strong understanding of operations.

Benefits

Employee discounts on accommodation

Life assurance

Healthcare and wellbeing cashback scheme

Long service recognition

Up to 33 days’ holiday per annum

Free laundry and dry cleaning

Interest-free season ticket loan

Cycle to work scheme

Free access to the gym

Qualifications

• Experienced Assistant FOH or FOH Manager essential.
• Proven experience leading large teams (40+) in a hotel with 400+ bedrooms.
• Comprehensive knowledge of Opera is essential.

Responsibilities

• Ensure smooth operations of the hotel’s front desk and guest services.
• Responsible for maintaining high standards of service.
• Manage budget and KPIs for the department.

Skills

Leadership

Customer Service

Team Management

Operational Knowledge

Flexible Approach

Tools

Opera

Opera Cloud

Job description

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Besides the fantastic opportunity to show your talent and develop as a key member of the team? Take a look at some of the perks on offer:

• Employee discounts on accommodation
• Life assurance
• Healthcare and wellbeing cashback scheme with perks
• Long service recognition
• Up to 33 days’ holiday per annum
• Free laundry and dry cleaning
• Interest-free season ticket loan
• Cycle to work scheme
• Free access to the gym

From £55,000 p.a. plus benefits, depending on experience

Why choose our client based in London?

This is a great opportunity to be part of a group of extensive luxury and city hotels across the UK and overseas, that fosters a supportive and collaborative working environment for all their team members!

Front of House Manager Responsibilities:

• Ensure the smooth and efficient operations of the hotel’s front desk and guest services.
• Responsible for maintaining high standards of service in line with the hotel’s strategy, values and industry trends
• Managing the budget and KPI’s for the department, including generating revenue and controlling costs.
• Oversee the development and management of the team, serving as a role model by leading, training and mentoring to exceed.
• Be familiar with operational standards and available to cover roles during busy periods, including nights
• Coordinate with the Housekeeping department to meet and exceed the needs of guests
• Attend weekly executive and sales meetings as well as the GM briefings with Front Office and Housekeeping

Desired qualifications & skills:

• Experienced Assistant FOH or FOH Manager essential
• Proven experience in leading a large team (40+) and within a 400-plus bedroom Hotel
• Comprehensive knowledge of Opera is essential, or Opera Cloud would be advantageous.
• You must be a team player with a flexible approach, be passionate about providing exceptional customer service and have a Can-do attitude.
• Right to work in the UK only

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Front of House Manager role in London and become a vital part of our client’s exceptional team!

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: 932957 / INDFOHF&B
Job Role: Front of House Manager
Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.