Front of House Manager

Vacherin; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Personal Development

Life assurance

Pension scheme

Holiday allowance

Healthcare app

Eye care

Wellbeing program

Family friendly

Social events

Holiday purchase

Volunteer days

Professional subscriptions

Recognition awards

Long service awards

Discount vouchers

Job summary

Vacherin is seeking an experienced Front of House Manager in London to lead a busy workplace dining operation serving 800–1,000 customers daily. You will oversee a Front of House team, drive exceptional service, and collaborate with culinary and leadership teams to enhance the customer experience.

The role offers 40 hours/week (Mon-Fri, approx 8am–4pm) with a salary of £44,000 per annum and a proactive, hands-on leadership approach.

Qualifications

• Hands-on hospitality management experience preferred.
• Strong leadership and people-management skills.
• Excellent organisational and communication abilities.
• Proven track record in high-volume foodservice environments.

Responsibilities

• Lead the Front of House team to deliver exceptional service.
• Oversee day-to-day operation and ensure smooth service flow.
• Develop and coach team members through training and performance support.
• Report to Account Manager and maintain high standards of cleanliness and presentation.

Job description

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We are looking for Front of House Manager to join our team.

Location: London, EC1A 4AB

Salary: £44,000 per annum

Working Pattern: 40 hours per week (Monday - Friday) approximately 8am–4pm

Role Overview

We're looking for an experienced and passionate Front of House Manager to lead a busy workplace dining operation serving approximately 800-1,000 customers daily. This is a highly visible role focused on delivering an exceptional customer experience, maintaining outstanding service standards, and leading a large Front of House team. Working closely with the wider leadership team, you will play a key role in ensuring the smooth day-to-day operation of a fast-paced, high-volume foodservice environment.

Key Responsibilities

• Lead and inspire the Front of House team, creating a positive and high-performing culture.
• Deliver exceptional customer service and ensure an outstanding dining experience for all customers.
• Oversee the day-to-day operation, ensuring service runs smoothly and efficiently.
• Manage and develop team members through coaching, training, and performance support.
• Lead a Front of House team of approximately 8 team members, growing to around 15 as the operation expands.
• Directly manage and develop one Front of House Supervisor/Assistant Manager.
• Report directly to the Account Manager, working closely to deliver operational excellence and service standards.
• Maintain high standards of cleanliness, presentation, and organisation across all customer-facing areas.
• Ensure food displays, labelling, and allergen information are accurate and compliant.
• Build strong relationships with clients, customers, and key stakeholders.
• Work collaboratively with the culinary and leadership teams to continually enhance the customer experience.
• Support health & safety compliance and drive best practice across the operation.
• Assist with hospitality and event delivery when required.

About You

• You are a hands-on hospitality professional who thrives in a fast-paced, high-volume environment and leads by example.
• Experience in a Front of House, Restaurant, Hospitality, or Catering Management role.
• Strong leadership skills with the ability to motivate, develop, and engage teams.
• A passion for delivering outstanding customer service.
• Excellent organisational and communication skills.
• Experience managing service standards within a busy hospitality environment.
• A proactive and positive approach with strong attention to detail.
• Confidence building relationships with clients, customers, and stakeholders.

This is an exciting opportunity for someone looking to make a real impact within a thriving workplace dining operation, leading a team that is passionate about delivering exceptional service every day.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!