Front of House Manager

Grant Thornton UK; Glasgow; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Grant Thornton is seeking a Front of House Manager to join their new team, focusing on enhancing client and staff experiences. The role involves managing outsourcing contracts, leading a team, and collaborating with various stakeholders to ensure exceptional service in a hybrid work environment.

Benefits

Flexible working options

Personal and professional growth support

Opportunities for societal impact

Qualifications

• Significant experience in contract and office management required.
• Effective team management and motivation skills needed.
• Willingness to travel across UK offices is essential.

Responsibilities

• Manage outsourced FoH contract to develop service excellence.
• Lead and motivate the FoH team for outstanding customer service.
• Collaborate with stakeholders to drive continuous improvements.

Skills

Customer service

Leadership

Communication

Organizational skills

Commercial awareness

H&S knowledge

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals in more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Worldwide, we bring diverse experiences to our clients, delivering a better, more personal, proactive, and agile service. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Our Mission: Every day, our teams help businesses and communities do what is right and achieve their goals.

We aim to provide best-in-class office environments designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams are responsible for the firm’s estate and enhancing the experience within these spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and seek an experienced individual to deliver exceptional client and staff experiences. This team will ensure colleagues look forward to office visits, have what they need to work effectively, and that our clients and visitors feel valued, leaving a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

• Manage the outsourced FoH contract to develop service excellence, set service levels, and promote ESG initiatives.
• Lead and motivate the FoH team to provide outstanding customer service, including hosting client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, consultants, and colleagues to deliver a top-tier service. Drive continuous improvements in the office experience.

Candidate Profile:

The minimum requirements include significant experience in contract and office management, effective team management and motivation skills, and willingness to travel across UK offices.

Preferred skills include:

• Customer service and leadership experience in a corporate setting.
• Strong communication and relationship-building skills.
• Commercial awareness, proactive approach, organizational skills, and collaboration.
• H&S knowledge relevant to office management and understanding of landlord and tenant roles in multi-let buildings.
• An interest in ESG and driving positive change.

Why Join Us:

At Grant Thornton, we celebrate uniqueness and foster an inclusive culture that values diverse contributions. We encourage you to bring your whole self to work, supporting your personal and professional growth.

We believe work-life balance is essential and offer flexible working options. Beyond your role, you can make a societal impact through activities like secondments, charity fundraising, and supporting entrepreneurs worldwide. Our values—purposefully driven, curious, candid, and kind—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves. That’s how it should be.