Front of House Manager

HC One; Droitwich Spa; On-site; GBP 23,000 - 30,000; Full time

Job summary

HC One seeks a Front of House Manager for Woodland View with a dynamic approach and excellent interpersonal skills. This varied role includes managing customer relationships, administration tasks, and supporting business growth. Ideal for individuals eager to develop in a rewarding environment with comprehensive training and professional development opportunities.

Benefits

Higher than average pay rates

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave including bank holidays

Life assurance

Learning and development opportunities

GP online service

Colleague discounts at over 1600 retailers

Employee Assistance Programme

Luxury, purpose-built working environment

Free onsite parking and good transport links

Refer a friend scheme

Qualifications

• Must possess a proactive and ownership mindset.
• Demonstrate strong customer focus with an empathetic approach.
• Ability to manage multiple administrative tasks efficiently.

Responsibilities

• Serve as the first point of contact for residents.
• Ensure smooth operations through organized administration.
• Build and maintain strong relationships with residents and staff.

Skills

Organizational Skills

Interpersonal Skills

Customer Care

Sales Principles

Job description

From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Woodland View is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a busy environment.

A dedicated administrator, who has a knack for building strong relationships, and is looking for a challenging yet rewarding career. Experience in care isn't necessary; we will provide all necessary training to help you succeed and confidently showcase what makes our homes great places to live. As our business grows, there are opportunities to develop your role, and we will support your professional growth.

Ideal Candidate:

• Ownership Mindset: You are proactive, take initiative, and are committed to delivering high-quality work.
• Customer-Focused: You have a passion for helping others and excel in providing outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and their families.
• Administrative Skills: You are highly organized, detail-oriented, and efficient at managing multiple tasks, ensuring smooth operations.
• Relationship Builder: You enjoy building and maintaining positive relationships, with excellent interpersonal and communication skills.
• Sales Savvy: You have a basic understanding of sales principles and are enthusiastic about supporting business development.

About HC-One

At HC-One, kindness is more than a word. It is a core value that guides us in caring for people and supporting them to lead their best lives.

We embody five key qualities, known as Kindness the HC-One Way:
- Curious: asking questions and seeking understanding.
- Compassionate: walking in others' shoes.
- Creative: using imagination to make things happen.
- Courageous: supporting residents to live the life they want.
- Counted on: reliable and dependable.

We promote inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce helps us better serve our communities.

Our dedicated colleagues strive to deliver outstanding care, and we support their professional and personal development through career pathways, CPD, and postgraduate programs. HC-One invests in your growth, offering opportunities to progress into regional and national roles.

Safeguarding is everyone's responsibility. You should be able to recognize signs of abuse, harm, or neglect and know how to respond. All colleagues attend safeguarding training and are encouraged to seek advice and report concerns.

We provide full training and a wide range of benefits to support your well-being, including:

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave including bank holidays
• Life assurance
• Learning and development opportunities
• GP online service
• Colleague discounts at over 1600 retailers
• Employee Assistance Programme for physical, mental, and financial support
• Luxury, purpose-built working environment
• Free onsite parking and good transport links
• Refer a friend scheme