Front of House Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 35,000; Full time

Job description

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Job Opportunity: Front of House Manager at Aramark UK

Aramark UK is seeking a Front of House Manager to join our team at Aegon UK HQ in Edinburgh. In partnership with Aegon, Aramark is transforming employee dining at their flagship location this spring with a complete refurbishment of the catering facilities and new Food & Beverage concepts. The role involves overseeing a team of 20, working closely with the Group Executive Chef and Marketing Manager to implement innovative food and beverage services.

What’s in it for you:

• Salary of £35,000 DOE
• Full-time, 40 hours per week, Monday-Friday daytime
• Company Pension
• Discounted or Free food
• Generous Annual Leave, increasing with service, buy and sell options

Key responsibilities:

• Organise team members to deliver effective service, monitor performance, provide feedback, and conduct appraisals. Ensure team involvement and inclusion.
• Handle customer feedback appropriately, share compliments with the team, and implement service improvements.
• Conduct monthly stock counts and brand standard audits.
• Recruit, retain, and manage performance issues of team members according to company policies.
• Support career development of team members willing to grow within Aramark.
• Train new team members on procedures and brand standards.
• Assist in delivering special functions or events.
• Promote excellent customer service and utilize marketing communication tools to increase sales.
• Coordinate with the Executive Chef and Food Production team to ensure staff are knowledgeable about menus, promotions, and service standards.

Ideal Candidate Profile:

• 2-3 years of management experience in catering or retail, preferably in employee dining.
• Strong numeracy, written, and verbal communication skills.
• Self-motivated with ownership and accountability.
• Energetic, enthusiastic, and friendly approach to customer service.

If you are already a member of Aramark staff and applying for this role, please notify your line manager before submitting your application.

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered. As a Disability Confident employer, we encourage applications from individuals of all abilities and support employees with disabilities throughout their careers. We ensure our recruitment process is accessible, with reasonable adjustments available at every stage. For accommodations or questions, contact our recruitment team at [emailprotected]. Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated confidentially.