Front of House Manager

Grant Thornton; City of Edinburgh; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Front of House Manager to develop service excellence within its Property and FM team. This role involves managing an outsourced contract, leading a team of specialists, and enhancing guest experiences across various UK offices. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and an eagerness to drive improvements. This opportunity offers a hybrid working arrangement and the chance to make a significant impact within the organization.

Qualifications

• Strong experience in contract and office management.
• Experience in managing and motivating a large team.
• Willingness to travel to UK offices as needed.

Responsibilities

• Own the outsourced Front of House contract and drive service excellence.
• Lead and inspire the team to provide outstanding customer service.
• Collaborate with stakeholders to improve the office experience.

Skills

Customer service

Leadership

Effective communication

Organisational skills

Commercial awareness

Health and Safety knowledge

Job description

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Can be based from any of our GTUK offices outside of London.

Hybrid working with national travel.

Every day our teams help people in businesses and communities to do what is right and achieve their goals.

We have a strategy to provide best-in-class offices designed to support our ways of working and in accordance with our sustainable property guidelines. The Property and FM teams at Grant Thornton are responsible for the firms estate and providing our people experience within those spaces.

We are creating a new team of Front of House specialists via an outsourced provider and need someone to bring their experience to provide exceptional client and people experiences. This team will make sure that our colleagues look forward to the experience in our offices, have the things they need to work effectively in our offices and own the guest experience and make sure our clients and other visitors truly feel valued and have the best possible impression of Grant Thornton.

A look into the role

As a Front of House Manager within our Property and FM team, you will:

· Own the outsourced FoH contract to develop service excellence, setting service levels and driving ESG initiatives.

· Lead the team of FoH specialists and inspire them to provide outstanding customer service, including delivering client and internal events.

· Collaborate with a wide range of stakeholders, including our location leads landlords, managing agents, neighbours, suppliers, consultants and other GT colleagues to provide a best-in-class service. Help drive continuous improvements to the office experience,

Knowing you’re right for us

Joining us as a Front of House Manager, the minimum criteria you’ll need is to demonstrate strong experience in contract and office management, effectively managing and motivating a large team and willingness to travel around our UK offices when needed.

It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

· Customer service and leadership evidenced within a similar corporate environment.

· A great communicator and relationship builder.

· Commercially astute, driven, proactive, organised and collaborative.

· H&S experience in the areas relating to office management and a basic understanding of landlord and tenant roles in a multi let office building.

· A keen interest in ESG and driving change.

Knowing we’re right for you

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.