Front of House Manager

Grant Thornton UK; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Front of House Manager to drive service excellence in a hybrid role. The successful candidate will lead a team, manage contracts, and ensure outstanding client experiences across multiple UK locations. This position requires strong leadership, communication skills, and experience in office management, paired with a proactive attitude toward client engagement and ESG initiatives.

Qualifications

• Strong experience in contract and office management required.
• Team leadership experience essential.
• Willingness to travel across UK offices.

Responsibilities

• Own and develop the outsourced Front of House contract.
• Lead and motivate the Front of House team for customer service excellence.
• Collaborate with stakeholders to enhance office experience.

Skills

Customer service

Leadership

Excellent communication

Commercial awareness

Organizational skills

Proactive attitude

Collaboration

Health and Safety knowledge

Interest in ESG

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals in more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Worldwide, we bring diverse experiences to our clients—delivering a better, more personalized, proactive, and agile service. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Working arrangement: Hybrid working with national travel.

Join us in creating new ground.

Every day, our teams help businesses and communities do what is right and achieve their goals.

We aim to provide best-in-class offices designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams are responsible for the firm's estate and enhancing the experience within these spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and need an experienced individual to deliver exceptional client and staff experiences. This team will ensure colleagues enjoy their office environment, have what they need to work effectively, and that our guests and clients feel valued, leaving a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

• Own the outsourced FoH contract, develop service excellence, set service levels, and drive ESG initiatives.
• Lead and motivate the FoH team to deliver outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, and colleagues to enhance the office experience and drive continuous improvements.

Candidate Profile:

To be successful, you should demonstrate strong experience in contract and office management, team leadership, and be willing to travel across UK offices when required.

Preferred skills include:

• Customer service and leadership experience in a corporate environment.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactive attitude, organizational skills, and collaboration.
• H&S knowledge related to office management and understanding of landlord and tenant roles in multi-let buildings.
• Interest in ESG and driving positive change.

Why Join Us:

We embrace diversity and foster an inclusive culture where everyone’s contributions are valued. Our open culture encourages interaction with leaders and supports bringing your whole self to work. We also support flexible working to help balance your professional and personal life.

Beyond the role, you can make a real impact—through secondments, charity work, and supporting entrepreneurs worldwide. Our values—purposefulness, curiosity, candor, and kindness—guide us in doing what’s right for our firm, clients, and community.

We seek individuals eager to contribute, innovate, and exceed expectations—people proud to do what’s right for the firm, clients, colleagues, and themselves.