Front of House Manager

Grant Thornton UK; Cardiff; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Grant Thornton UK is seeking a Front of House Manager to enhance client and employee experiences across their offices. This hybrid role includes managing a team, overseeing the outsourced FoH contract, and collaborating with various stakeholders to ensure a top-tier service delivery.

Benefits

Flexible working options

Qualifications

• Strong experience in contract and office management.
• Experience in managing and motivating a large team.
• Willingness to travel across UK offices.

Responsibilities

• Own the outsourced FoH contract to develop service excellence.
• Lead and inspire a team of FoH specialists.
• Collaborate with stakeholders to improve office experience.

Skills

Customer service

Leadership

Excellent communication

Relationship-building

Commercial awareness

Proactive mindset

Organized

Collaborative mindset

H&S experience

Interest in ESG

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, with over 76,000 professionals in more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Across the globe, we bring diverse experiences to our clients, delivering a better experience—personal, proactive, and agile. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work arrangement: Hybrid working with national travel.

Join us in new ground-breaking work.

Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We aim to provide best-in-class offices designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams at Grant Thornton oversee the firm’s estate and enhance the experience of our people within those spaces.

We are creating a new team of Front of House specialists through an outsourced provider and need someone to bring experience to deliver exceptional client and employee experiences. This team will ensure colleagues look forward to visiting our offices, have what they need to work effectively, and that our guests and clients feel valued, leaving a positive impression of Grant Thornton.

Role overview:

As a Front of House Manager within our Property and FM team, you will:

• Own the outsourced FoH contract to develop service excellence, set service levels, and drive ESG initiatives.
• Lead and inspire a team of FoH specialists to provide outstanding customer service, including hosting client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, consultants, and colleagues to deliver a top-tier service and continuously improve the office experience.

Candidate requirements:

The minimum criteria to join us as a Front of House Manager include strong experience in contract and office management, managing and motivating a large team, and willingness to travel across UK offices as needed.

Preferred skills (not mandatory):

• Customer service and leadership experience in a corporate environment.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactive, organized, and collaborative mindset.
• H&S experience relevant to office management and basic understanding of landlord and tenant roles in multi-let buildings.
• Interest in ESG and driving change.

Why you’ll fit in:

At Grant Thornton, we celebrate uniqueness. Our culture thrives on contributions from all our people. We value differences and respect colleagues, fostering an environment where everyone can perform at their best and reach their potential.

Our open and accessible culture encourages interaction with leaders who are genuinely interested in you and your contributions. We support bringing your whole self to work and pursuing passions both inside and outside of work.

Beyond the role:

We recognize that life extends beyond work. We offer flexible working options to help balance your professional and personal life.

The impact you make here can go far beyond your day job, including secondments, fundraising for charities, and supporting entrepreneurs in developing countries. Our drive to do the right thing is rooted in our values—purposefully driven, actively curious, and candid but kind.

We seek individuals eager to contribute, innovate, and exceed expectations—people proud to do what’s right for the firm, clients, colleagues, and themselves. That’s how it should be.