Front of House Manager

Grant Thornton UK; Bristol; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a Front of House Manager to develop service excellence and enhance client experiences across multiple UK locations. This hybrid role involves overseeing the FoH team, managing contracts, and driving ESG initiatives in a supportive and inclusive environment.

Benefits

Flexible working options

Opportunities for charity work

Societal impact through secondments

Qualifications

• Strong experience in contract and office management.
• Team leadership experience required.
• Willingness to travel across UK offices.

Responsibilities

• Own the outsourced Front of House contract and develop service excellence.
• Lead the FoH team to deliver outstanding customer service.
• Collaborate with stakeholders to enhance office experience.

Skills

Customer service

Leadership

Communication

Organizational skills

Collaboration

Health & Safety

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Our diverse experiences enable us to bring a unique and better experience to our clients—personal, proactive, and agile. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Our Mission: Every day, our teams help businesses and communities to do what is right and to achieve their goals.

We are developing a new team of Front of House specialists through an outsourced provider and are seeking an experienced individual to deliver exceptional client and employee experiences. This team will ensure colleagues enjoy their time in our offices, have necessary resources, and that visitors and clients feel valued and leave with a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

1. Own the outsourced FoH contract, develop service excellence, and set service levels aligned with ESG initiatives.
2. Lead and motivate the FoH team to deliver outstanding customer service, including managing client and internal events.
3. Collaborate with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, and colleagues to enhance the office experience and drive continuous improvements.

Candidate Profile:

The minimum criteria include strong experience in contract and office management, team leadership, and willingness to travel across UK offices. Skills that are desirable include:

• Customer service and leadership experience in a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactive attitude, organizational skills, and collaboration.
• Health & Safety experience related to office management and understanding landlord-tenant roles in multi-let buildings.
• Interest in ESG and driving positive change.

Our Culture and Benefits:

At Grant Thornton, we embrace individuality and foster an inclusive culture where everyone’s contributions are valued. We promote work-life balance through flexible working options and encourage our people to bring their whole selves to work.

Beyond the job, you will have opportunities to make a societal impact through secondments, charity work, and supporting entrepreneurs globally. Our values—purposefully driven, actively curious, and candid but kind—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves.