Front of House Leader - Luton Airport-Full Time

Pret; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the vibrant team at a leading fast-casual restaurant chain as a Front of House Leader at Luton Airport. You will play a crucial role in enhancing customer experiences through training and direct leadership, ensuring smooth operations during shifts. Enjoy competitive pay, flexible shifts, and excellent career growth opportunities while making a significant impact in a fast-paced environment.

Benefits

Free meals while working

50% off food and 5 free drinks daily (Club Pret Membership)

Length of service rewards

Outstanding training and development opportunities

Free shoes

Flexible shifts

Virtual GP

Extra £5 when starting between 3am and 5am

Qualifications

• Passionate about food and customer service.
• Previous supervisory experience.
• Ability to create personalized customer experiences.

Responsibilities

• Lead the team, ensuring high standards.
• Drive customer satisfaction by providing excellent service.
• Support, train, and inspire team members.

Skills

Customer Service

Team Leadership

Communication

Education

Supervisory Experience

Job description

Social network you want to login/join with:

Front of House Leader - Luton Airport-Full Time, Luton

Client:

Pret

Location:

Luton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

5dc28f1177b6

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Join Our Team as a Front Of House Leader at Pret, Airside Departure Lounge, London-Luton Airport, Airport Way, Luton, Bedfordshire LU2 9LY GBR!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders to play a pivotal role in ensuring our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold high standards. Your leadership is crucial to the smooth running of each shift, taking ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

Available Positions:

Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:00am to 11:00pm.

Key Responsibilities:

• Lead the team by example, showing genuine care for our customers' happiness.
• Drive high standards every time, whether through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our offerings and promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We offer:

• Competitive hourly pay (£ to £ per hour, including weekly mystery shopper bonus of £ per hour)*
• Flexible Shifts
• Free meals while working
• Club Pret Membership, with 50% off food and 5 free drinks a day
• Extra £5 when starting between 3am and 5am**
• Virtual GP
• Free shoes
• Length of service rewards

Career Growth Opportunities:

• Outstanding training and development (Over 85% of our managers have been internally promoted)
• Professional qualifications: Apprenticeships Level 3
• Internal ‘Opportunity Network’ to view all Pret job openings within shops and at our Support Centre, 75B

About Us:

Pret a Manger is a beloved international fast-casual restaurant chain known for fresh, natural ingredients and customer service excellence. Committed to quality, sustainability, and innovation, we delight our customers daily. Our food is handmade throughout the day, with unsold items donated to charity. Our coffee is 100% organic, and our Coffee Fund supports future farmers. We thrive in a fast-paced environment, love working as a team, and are passionate about serving delicious food and drinks.

Since this role is based in an airport, successful applicants will need to apply for an airport security pass (paid for by Pret). You must provide 5 years of references, which can include employment, self-employment, unemployment, education, or agency references.

For more information about the role, benefits, and values, please visit our website. Terms and conditions apply.