Front of House Leader: Inspire Teams, Drive Service

Pret A Manger; Euston; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early shift pay premium

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while you’re at—or

Club Pret membership (discounts and 5"

Loyalty awards

Rewards and recognition

Marketplace discounts

Free shoes

Job summary

Pret A Manger in London is looking for a Front of House Leader to coach and mentor shop teams, keep standards high and spirits strong during busy periods. This role centers on delivering exceptional customer service with warmth, leading by example on the shop floor, and helping your team shine.

Base pay rate £14.10 per hour, plus generous perks including a Mystery Shopper bonus, early-morning shift pay, 28 days’ leave, pension, healthcare, free meals, and Club Pret benefits.

Qualifications

• Leads with purpose—driving team performance, protecting profit and keeping customers happy.
• Coaches and mentors shop teams to maintain high standards and great energy.
• Delivers exceptional customer service with warmth and genuine hospitality.

Responsibilities

• Lead and mentor shop front-of-house teams on a busy shift.
• Maintain standards and store ambiance while ensuring fast, friendly service.
• Foster a positive, inclusive culture and support team development.

Skills

Team leadership

Customer service

High energy

Hospitality mindset

Job description

Pret A Manger in London is looking for a Front of House Leader to coach and mentor shop teams, keep standards high and spirits strong during busy periods. This role centers on delivering exceptional customer service with warmth, leading by example on the shop floor, and helping your team shine.

Base pay rate £14.10 per hour, plus generous perks including a Mystery Shopper bonus, early-morning shift pay, 28 days’ leave, pension, healthcare, free meals, and Club Pret benefits.