Front of House Leader – Elevate Service & Team Momentum

Pret A Manger (Europe) Ltd; Bath; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early morning shift bonus

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink

Club Pret Membership

Loyalty awards

Rewards and recognition

Marketplace discounts

Comfortable shoes

Job summary

Pret A Manger (Europe) Ltd in Bath is seeking a Front of House Leader to inspire and coach the in-store team, uphold high standards, and deliver exceptional customer service. You will drive performance, support training, and help maintain a welcoming environment for customers and colleagues alike.

The role offers a competitive hourly rate of £14.10, with additional shifts and bonus schemes, and a focus on growth and career progression within Pret.

Qualifications

• Experience leading a team in a busy shop or hospitality environment.
• Strong focus on exceptional customer service.
• Willingness to work flexible shifts, including early mornings and weekends.

Responsibilities

• Lead and coach the front of house team to maintain high standards and energy.
• Protect profit while keeping customers happy through great service.
• Ensure smooth operations during busy periods and support training and mentoring.

Skills

Team leadership

Customer service

Hospitality

Communication

Job description

Pret A Manger (Europe) Ltd in Bath is seeking a Front of House Leader to inspire and coach the in-store team, uphold high standards, and deliver exceptional customer service. You will drive performance, support training, and help maintain a welcoming environment for customers and colleagues alike.

The role offers a competitive hourly rate of £14.10, with additional shifts and bonus schemes, and a focus on growth and career progression within Pret.