Front of House Leader

Pret A Manger; Stoke St. Mary; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink

Club Pret Membership

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger is seeking a Front of House Leader to champion in-shop performance, coaching teams and sustaining high standards during peak periods. You’ll be hands-on, whether serving customers, making coffee, or supporting your colleagues to grow and shine.

We value warmth, reliability and energy. You’ll enjoy flexible shifts, clear progression, and a supportive culture that recognises everyday acts of care and excellence in service.

Qualifications

• Be kind, honest and generous in daily interactions.
• Strong customer service mindset and energy.
• Ability to lead and develop shop teams.

Responsibilities

• Lead and coach shop teams during shifts.
• Maintain high standards and energy in a busy shop.
• Ensure excellent customer service and smooth operations.

Skills

Be kind

Be honest

Be generous

People skills

Team leadership

Job description

192 Shoreditch High StreetLondonE1 6HU

Hello, we’re Pret

Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Growing good things

Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

Our Teams

85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you?
Our shops are powered by caring, hardworking and passionate people. Whether you’re serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience.

Expect flexibility, opportunity and variety. Whatever your ambitions, you’ll find a place where you can make an impact and build your career with us in creating the Pret experience.

Now, on the Front of House Leader Role…

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.




• Bring your passion: share our passion for exceptional customer service.




• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.




• Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate:£14.10 - £14.10

The perks

Additional £1.25 per hour Mystery Shopper bonus once training is complete
After initial training, earn an extra £5 per hour for any shift started between 3-5am
28 days annual leave (pro-rata if you’re part-time)
Pension scheme
Healthcare cash plan
Free food and drink while you’re working
And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
Loyalty award after 5, 10, 15, 20 years’ service
Regular rewards and recognition for amazing standards
Access marketplace discounts on shopping, travel, fitness, dining, tech and more
Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.

Here, you’ll find:
- Individual ways to grow : fully funded professional qualifications, leadership development and informal and formal mentoring

• Diversity & belonging : Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills


• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
  - Community & purpose : We work together to create positive change through the Pret Foundation

We put great care into everything we do – that includes our shops and your career in them. Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.

Our values
Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing The Right Thing

The Pret interview journey

Then, if we move forward with your application, we’ll start the process with an initial phone screening. The next stage is a 60-minute shop-based interview with the General Manager and the team.

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.