Front of House Leader

Pret-Maidstone; Maidstone; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

£13.25 per hour + up to £1.50 bonus

28 days annual leave

Pension scheme

Free food and drink while working

Club Pret Membership

Regular rewards & recognition

Flexible working hours

Job summary

Pret Maidstone is seeking a Front of House Leader to drive service standards and coach the shop team. This hands-on role blends leadership with daily operability, from coaching staff to delivering great customer experiences.

You’ll stay calm during peak times, uphold food safety and quality, and work closely with the shop to improve efficiency and morale. Training and development are part of the role, with clear progression paths.

Qualifications

• Leaders who coach and develop people.
• Hands-on leadership with coaching during busy service.
• Excellent customer service and high standards.
• Ability to organise and direct a team and maintain food safety standards.

Responsibilities

• Support, coach and develop your team so they can reach their potential.
• Lead by example and be hands-on when needed.
• Give regular feedback, recognition and praise.
• Help organise the team by matching responsibilities to people’s skills.
• Deliver great speed of service and an engaging customer experience.
• Role model Pret's Be Kind, Be Honest, Be Generous.
• Ensure orders are prepared accurately and promptly.

Skills

Leadership

Coaching

People management

Customer service

Team collaboration

Job description

Front of House Leader

Ready to take your next step in leadership?

Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

As a Front of House Leader, you'll play a key role in making your shop a great place to work and a great place for our customers to visit. You'll lead from the front, support and coach your team, maintain our amazing standards and help your shop perform at its best.

It's a hands-on role with plenty of variety. One minute you could be coaching a team member, the next you could be helping during a busy service, checking standards, supporting the kitchen or looking at what your shop needs to do next.

You don't need to know everything on day one. We'll give you the training and support you need to succeed.

What we're looking for

We're looking for Leaders, inspirers and drivers of their teams. Our Front of House Leaders are our in-shop champions, helping their teams reach their potential while protecting the things that make Pret, Pret.

You'll be someone who:

• Enjoys coaching, supporting and developing people
• Leads by example and is happy to be hands-on when needed
• Knows how to give great feedback, recognise good performance and help people improve
• Can organise a team and make sure everyone knows what they're doing
• Takes pride in amazing customer service and high standards
• Can stay calm, focused and positive when things get busy
• Is comfortable taking responsibility and making decisions
• Has a good eye for detail and understands the importance of food safety, health & safety and shop standards
• Enjoys working towards targets and understands that great people, great service and a successful business go hand in hand
• Is passionate about helping their shop and the people in it grow

What you'll be doing

As a Leader, you'll have an important role in the day-to-day running and success of your shop.

Your people

• Support, coach and develop your team so they can reach their potential
• Support training pathways and make sure training happens on time
• Lead by example and get stuck in alongside your team
• Give regular feedback, recognition and praise
• Help organise the team by matching responsibilities to people’s skills and experience

Our customers

• Lead your team to deliver great speed of service and an engaging customer experience
• Role model Pret's 3Bs - Be Kind, Be Honest, Be Generous
• Make sure customer orders are prepared accurately and promptly
• Look at the shop through the customers' eyes and act on opportunities to improve their experience

Our food & drink

• Make sure our food and drink is produced to Pret's standards
• Support your team to follow our production and food safety processes
• Help maintain quality, freshness and presentation
• Support the development of your team's knowledge of our food and coffee
• Help ensure our Barista-made drinks are consistently prepared to a high standard

Our shop

• Maintain a clean, safe and welcoming environment for our teams and customers
• Make sure safety checks are completed and recorded correctly
• Identify and act on issues that could affect customers, colleagues or the business
• Monitor standards and take action when something isn't right
• Support audits and Mystery Shopper visits

Our business

You'll also develop your understanding of the commercial side of running a successful shop, including:

• Supporting sales and labour efficiency
• Ordering and stock control
• Reducing waste
• Supporting successful food launches and merchandising
• Understanding how the decisions we make every day impact our shop's performance

You won't be expected to do all of this alone. You'll have support, training and opportunities to keep developing your skills as a Leader.

What we offer

• £13.25 per hour + up to £1.50 per hour mystery shopper bonus, subject to the mystery shopper bonus terms and conditions
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Free food and drink while you're working
• Club Pret Membership when you're not working, giving you 50% off food and up to 5 free Barista-made drinks a day
• Regular rewards and recognition for amazing standards
• Flexible working hours, helping you make time for the things that are important to you

Your development matters too. We offer:

• Ongoing coaching and development
• Individual ways to grow
• Fully funded professional qualifications, including Level 3 apprenticeships
• Internal transfer opportunities to explore different career paths
• The chance to develop your skills across people, customer service, operations and commercial performance

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodivergent people, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.

We'd love to get to know you

If you're ready to lead, grow and make a difference in your shop, we'd love to hear from you.