Front of House Lead – Stellar Guest Experience & Events

Farmer Copleys Farm Shop Limited; Pontefract; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

20% discount in Farm Shop

Events involvement

Ethical local business

Job summary

Farmer Copleys Farm Shop Limited in Pontefract is seeking a Front of House Manager to lead the café team, delivering exceptional guest experiences with warmth and professionalism. You will manage daily schedules, train staff, and maintain high standards across the operation.

Join a multi-award-winning farm shop, café and events business and help foster a welcoming, cheeky but trusted atmosphere in Moo Café while coordinating with other departments to showcase Yorkshire hospitality and ethics.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Strong guest-service focus with a proactive approach.
• Knowledge of health, safety and licensing standards.
• Excellent communication, professionalism and leadership.

Responsibilities

• Lead and recruit/induct the front-of-house team.
• Deliver friendly, proactive, consistent service to guests.
• Manage daily schedules, routines and staff hours.
• Run morning team meetings and maintain standards.
• Ensure compliance with health, safety, and licensing rules.
• Represent Moo Café professionally to staff and guests.

Skills

Leadership

Team management

Customer service

Operational excellence

Professionalism

Collaboration

Job description

Farmer Copleys Farm Shop Limited in Pontefract is seeking a Front of House Manager to lead the café team, delivering exceptional guest experiences with warmth and professionalism. You will manage daily schedules, train staff, and maintain high standards across the operation.

Join a multi-award-winning farm shop, café and events business and help foster a welcoming, cheeky but trusted atmosphere in Moo Café while coordinating with other departments to showcase Yorkshire hospitality and ethics.