Front of House Host

Manchester Arndale; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier property management company in Reading is looking for a Front of House Host to provide a warm and welcoming experience for all visitors. This role requires passion for customer service, excellent communication skills, and the ability to work in a collaborative team environment. You will manage front-of-house operations, assist visitors, and help plan exciting events. Join us for a fulfilling role with professional development opportunities.

Qualifications

• Experience in front-of-house or customer service roles is preferred.
• Ability to provide outstanding service proactively.
• Strong communication skills and a polished appearance.

Responsibilities

• Create a welcoming atmosphere in the lobby.
• Greet and assist visitors with professionalism.
• Collaborate with Building Management on tasks.

Skills

Customer Service Experience

Exceptional Customer Care

Great Communicator

Positive and Energetic

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

• Are you a ‘people’ person who can find common ground in any conversation you have?
• Do you take great satisfaction in making someone’s day, no matter how small?
• Do you gain energy from others?
• Can you excel at solving problems in a creative way?

If you answered yes to these questions, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amikarepresents.

amika Guest Services believes in hiring premium people to deliver an exceptional service within our expanding and growing Property portfolio.

About amika

Our amika philosophy champions a unique approach to workplace services, emphasising proactive engagement and the creation of memorable moments. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from the moment our client’s step into the building to the point they leave.

The Role: FoH Host

The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.

Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures.

Being committed to fostering a friendly and engaging environments, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork is highly important.

Core Responsibilities

• Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
• Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.

• Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
• Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.

• Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
• Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.

About You

• Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
• Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
• Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
• Well-Presented: You take pride in your appearance and always look polished and professional.
• Great Communicator: You express yourself clearly and can connect well with others.
• Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
• Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
• Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
• Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.