Front of House First Line Manager

DHL Germany; Horley, Guildford; On-site; GBP 41,000; Full time

Job description

Pay Rate: £41,000
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 4 On 4 Off - 2 Days and 2 Nights
Location: Gatwick Airport - RH6 0JW

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a XXX to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Ensuring the customer's product is delivered consistently to demanding service level standards and set on time performance targets
• Adherence to compliance both internal and external regulatory bodies
• Maintain and promote H&S culture across the site
• Ownership of all people related matters within the operation from thorough investigations to colleague engagement meetings
• Ownership of day to day sickness and absence management processes
• Support Pier leads as part of escalation response with Customer engagement and act as point of escalation to the colleague pool
• Review, develop and maintain/improve operational processes through Continuous improvement opportunities
• Investigate and respond to any H+S incidents and associated pack completions for review
• Liaise with management team on safety audits and support implementation plans
• Responsible for supporting the Shift Manager with managing the departmental/team budget specifically for overtime
• Carry out HR functions as required ensuring compliance with all HR processes and policies including investigations and Grievance management
• Conduct 1-2-1's for direct reports with evidence of development feedback and develop a pipeline of successors within the department

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Preferred experience within aviation ground handling or DHL Management
• Experience in a team working environment.
• Ability to manage HR functions at site level
• Strong people management skills

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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