Front of House & Facilities Administrator

Rathbones Group; Sheffield; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Company pension

Private medical insurance

Life assurance

Income protection

Company share scheme

Discretionary bonus

Flexible holidays

Green Car Scheme

Family friendly policies

Study support

Season travel ticket loans

Volunteering days

Gym discounts

Other voluntary benefits

Job summary

Rathbones Group plc in Sheffield is seeking a Front of House & Facilities Administrator for a permanent, part-time role from 10:00 to 14:00, Monday to Friday, office based. You will provide friendly reception and essential administrative support to keep our office running smoothly.

You will welcome visitors, manage calls, coordinate meetings, oversee post and deliveries, assist with facilities tasks, and support security and supplier liaison.

Qualifications

• Experience in a reception/office environment is essential.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.
• Meticulous attention to detail in administrative tasks.
• Professional and positive interaction with clients and colleagues.
• Flexibility to adapt to changing priorities.

Responsibilities

• Answer incoming calls and greet visitors at the door.
• Log and monitor external visitors; coordinate with building manager.
• Keep reception and kitchen areas clean and stocked; manage refreshments.
• Book meetings, reserve rooms, and arrange catering as needed.
• Arrange taxis and maintain car parking records where applicable.
• Process post, invoices, and monitor relevant office systems.
• Coordinate with contractors and suppliers; act as local point of contact.

Skills

Reception skills

Communication

Relationship building

Attention to detail

Time management

Adaptability

Job description

At Rathbones, our purpose is to help more people invest their money well, so they can live well.

We are one of the UK's leading providers of wealth management, investment management, financial planning and asset management services. We work with individuals and families, charities, trustees, financial advisers and other professional partners to help them make confident decisions about money and investments.

Our advisers take the time to understand each client's goals, values and circumstances. Together, we create a personalised approach designed to manage, preserve and grow their wealth over the long term.

Our services include discretionary investment management, financial planning, fund and asset management, tax planning, trust and company management, and specialist responsible investment services through Rathbone Greenbank Investments. We also work with financial advisers to help them deliver positive outcomes for their clients.

With roots dating back to 1742, Rathbones has been trusted for generations. Today, we manage £120.7 billion of client assets*, supported by more than 700 investment professionals across 21 offices in the UK and Channel Islands.

Rathbones Group Plc is a FTSE 250-listed company.

*Figures as at 30 June 2026.

Role Title: Front of House & Facilities Administrator

Location: Sheffield

Contract: Permanent, Part Time, 10AM-2PM Monday to Friday

Working pattern: Office based

About the Role

This role is to provide an efficient, friendly and professional reception service to all callers, both in telephone and in person, made to the company. To provide comprehensive administrative support to ensure effective and efficient operations and contribute to an excellent client service.

What you'll be responsible for

Reception

• Answer incoming calls, greet visitors at the door, transfer calls on an announced basis, and take messages as required.
• Welcome clients and other visitors to the Company and assist them appropriately during their visit.
• Log all external visitors with the building manager to ensure a seamless visit.
• Ensure that the reception and kitchen areas are kept clean and tidy, including loading and unloading the dishwasher, cleaning and maintaining the coffee machine, watering plants, and maintaining adequate stocks of brochures and newspapers.
• Meetings - Make reservations in the office diary, arrange refreshments and food if requested, prepare rooms, escort guests, provide refreshments and tidy post meeting.
• Book taxis for clients, and maintain records of car parking spaces, where available.

Property

• Complete regular stock checks and order replenishment of all office consumables including stationery.
• Be the local H&S representative and undertake the duties of office Fire Marshall and First Aider.
• Undertake the duties of the H&S representative and participate in the group quarterly HSSG.
• Process all post, including monitoring the Outlook mailbox for digital post sent from the Liverpool mailroom, saving items into Invest Cloud, emailing relevant staff members, and updating the post log; manage outgoing post and arrange courier collections.
• Process all invoices for Finance and manage petty cash including reconciliation of credit card invoices.
• Responsible for local office security systems including alarm, CCTV and access control.
• Act as the primary Keyholder for the office.
• Manage all contractors and suppliers who attend site to undertake all planned and reactive maintenance.
• Act as the local POC between landlord, contractor, supplier and the Group Property Department.
• Take and record all utility meter readings for the office monthly.

About you

• Able to build constructive relationships with other members of staff, (supervisor, manager, colleagues), providing support for other team members
• Can communicate, both verbally and through the written word, in an effective and positive manner, adopting a flexible and adaptable approach
• An understanding of the professional and personal services we offer to our clients
• Excellent attention to detail and quality
• Able to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines. Remain objective under pressure and continue to work productively and in a focussed way.
• Adapt to change positively and be able to recognise and adapt to changing circumstances and priorities.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance - Individual on joining, family after 1 year's service
• Life assurance - 8 x salary
• Income protection - 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays - purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies - enhanced family leave for parents & carers
• Study support - study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via [e-mail] to let us know what adjustments you may need.

• Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones' and Armed Forces.
• The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of.

Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren't just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.