Front of House Experience Lead

TSP | B Corp™; England; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Performance-based bonus

Contributory pension

Job summary

TSP delivers hospitality and value to tenants and landlords in commercial offices. The Front of House Coordinator provides a welcoming reception and efficient service, serving as the first contact for tenants, visitors, contractors and building stakeholders.

You will work with the FOH team, Building Management and Facilities to ensure smooth day-to-day operations and an excellent occupier experience, delivering professional customer service, coordinating access, visits, deliveries and meeting

Qualifications

• Experience in front-of-house, reception, hospitality, facilities, property or customer service.
• Excellent customer service and communication skills.
• Professional, confident and approachable manner.
• Strong organisational skills with ability to manage multiple priorities.

Responsibilities

• Deliver a warm, professional welcome to tenants, visitors, clients, and contractors.
• Manage reception and front-of-house during operating hours.
• Greet visitors, provide directions, and manage registration, access, and visitor passes per building security requirements.
• Answer calls and handle general enquiries professionally.
• Build positive relationships with tenants and building users.
• Handle queries and complaints promptly, escalating where needed.
• Act as key point of contact between tenants and the Building Management/Facilities team.
• Report and follow up on maintenance, cleaning, security, and facilities issues.
• Monitor and check reception, entrances, lounges, and other front-of-house areas, flagging defects promptly.
• Coordinate deliveries, couriers, contractors, and building services.
• Support tenant communications and operational requirements alongside the Facilities team.
• Assist with meeting room, amenity, event, and conference arrangements as required.

Skills

Front-of-house experience

Reception experience

Customer service skills

Hospitality mindset

Excellent communication

Job description

TSP delivers hospitality and value to tenants and landlords in commercial offices. The Front of House Coordinator provides a welcoming reception and efficient service, serving as the first contact for tenants, visitors, contractors and building stakeholders.

You will work with the FOH team, Building Management and Facilities to ensure smooth day-to-day operations and an excellent occupier experience, delivering professional customer service, coordinating access, visits, deliveries and meeting