Front of House Duty Manager

University of Leeds; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

The University of Leeds is seeking a Front of House Duty Manager to oversee customer service in its sports facilities. This full-time role involves managing a team, ensuring operational excellence, and offers diverse working arrangements, including a hybrid model. Employees enjoy substantial vacation benefits and wellness offerings.

Benefits

26 days holiday plus approx. 16 Bank Holidays

Discounted gym membership

Access to personal development courses

On-site childcare options

Shopping discounts and travel schemes

Qualifications

• Experience in management roles within sport, leisure, fitness or hospitality.
• Ability to work under pressure in challenging situations.
• Excellent communication and planning skills.

Responsibilities

• Lead and motivate a team of customer service advisors.
• Manage staff rotas and oversee recruitment and training.
• Support the operation of sports facilities effectively.

Skills

Customer service

Team leadership

Communication

Planning and organizing

Job description

Interviews are expected to be held 22 July 2025

This role is full time, working on a shift basis which includes early mornings 0600 start, evenings 2300 finish and one full weekend per calendar month. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required.

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Do you have experience working in a sport, leisure, fitness or hospitality facility within a management role? Do you have experience of leading and managing a team? Do you have experience of working in a customer service environment?

We are seeking a Front of House Duty Manager to lead and motivate a team of customer service advisors, providing support to all indoor sports facilities. Working alongside our Duty Management team, you will provide support in the safe and effective operation of our sports facilities and provide support to the Senior Management team and to staff across the service.

You will have experience of working in a management role, with a background in customer service and leisure or hospitality management. You will have excellent communication, planning and organising skills, with the ability to work effectively with others, and work under pressure in challenging situations.

You will be responsible for managing staff rotas, and the recruitment, training and development of your team. Your role is required to work with colleagues across the Sport & Physical Activity service, supporting the operation of the facilities and the operations management teams.

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief