Front of House Coordinator - The Wellness Clinic (Part-Time)

Harrods Limited; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a prestigious luxury department store as a Wellness Clinic Coordinator, where your role will be pivotal in delivering outstanding customer experiences. This part-time position offers a unique opportunity to work in a high-end environment, managing front desk operations and providing exceptional service to exclusive clientele. You will be the first point of contact, ensuring visitors feel welcomed while managing appointments and inquiries with discretion. If you are looking to thrive in a dynamic and inspiring setting, this role is perfect for you.

Qualifications

• Experience in the luxury market and exposure to high-end clientele.
• Excellent written and spoken English skills.

Responsibilities

• Deliver exceptional service and customer experience.
• Manage bookings and inquiries via telephone and email.
• Maintain confidentiality and discretion at the front desk.

Skills

Appointment Management

Customer Service

Discretion

Multitasking

Medical Terminology

Communication Skills

Education

High School Diploma

University Degree

Job description

The Wellness Clinic within Harrods, is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations at The Wellness Clinic within Harrods. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.

Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

This role is a part-time position, working 22.5 hours (3 days) per week.

About the Role

As the Wellness Clinic Coordinator, you will be responsible for delivering exceptional results through outstanding service and customer experience. Your role will encompass both customer-facing reception duties and call centre administration, including managing bookings and inquiries via telephone and email.

You will also:

• Maintain the highest standards of discretion and confidentiality at the front desk.
• Act as the first point of contact, providing a warm and welcoming experience for all visitors.
• Learn, understand, and effectively communicate our extensive treatment and product offerings, which blend technology with ancient healing techniques.
• Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.

About You

You are proficient in appointment management and can multitask IT systems with complete accuracy. With experience in the luxury market and exposure to high-end clientele, you understand the importance of discretion. Additionally, you possess:

• Knowledge of the medical, health, and aesthetic fields and standard treatments offered.
• The ability to be discreet, empathetic, and provide impeccable customer service.
• Excellent written and spoken English.
• Understanding of medical terminology (beneficial).
• Ability to multitask and switch seamlessly between reception, administration, and phone/email inquiries.
• Capacity to develop strong professional relationships with practitioners and doctors.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram