Front of House Coordinator (BGFHC1)

Rapport Guest Services; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in guest services is searching for a Front of House Coordinator in London. The role involves delivering exceptional customer service while managing enquiries and ensuring a clean, safe environment. Ideal candidates should have experience in team management and a genuine passion for hospitality.

Qualifications

• Experience in a customer-facing environment, preferably managing a team.
• Positive attitude and can-do mentality.
• Ability to maintain cleanliness and safety standards.

Responsibilities

• Provide high-level service and care to employees and visitors.
• Gather feedback from customers and maintain building awareness.
• Communicate issues and requests to senior team members.

Skills

Customer service

Teamwork

Integrity

Job description

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Front of House Coordinator (BGFHC1), London

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Client:

Rapport Guest Services

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7e320a4db439

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Role Responsibility

• To provide the highest level of service and care to all of Broadgate employees and visitors in line with service level agreements and set policies and procedures.
• Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
• Proactively gather information and feedback from customers
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Communicate to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly.
• Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed

The Ideal Candidate

We are looking for an up-beat individual with integrity and a can-do attitude, passionate about delivering great service and take responsibility for the contribution to the team. The ideal candidate will create an environment of fun and teamwork, ensures uncompromising standards of cleanliness, creating a safe workplace and works as part of the team to ensure excellent customer service.
We are looking for someone with experience in managing a team, ideally in a customer facing environment.