Front of House Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in Reading is seeking a Front of House Coordinator to manage daily operational tasks and deliver exceptional customer service. This position involves coordinating events, managing incoming and outgoing communications, and ensuring a professional front-of-house experience. Ideal candidates are organised, proactive, and enjoy working in a dynamic environment. This role offers the chance to develop long-term skills within a supportive organisation.

Qualifications

• Willingness to learn and develop new skills.
• Reliable and able to work independently or as part of a team.

Responsibilities

• Coordinate and manage daily facilities tasks.
• Act as the first point of contact at reception.
• Log, track, and follow up on maintenance issues.
• Support health and safety compliance.
• Manage incoming and outgoing post and deliveries.
• Set up meeting and event spaces.
• Handle customer service feedback.

Skills

Good communication and interpersonal skills

Organised with a proactive attitude

Customer-facing experience

Basic IT skills

Education

Ideally educated to college level

Job description

Front of House Coordinator

Location: Reading, RG2 6UU

Hours of work: 37.5

Contract Type: Permanent


The Front of House Coordinator role offers a unique opportunity to begin a rewarding career in facilities management with a globally recognised FM brand.

Unlike many front-of-house positions, this role goes beyond reception duties, giving you hands-on experience across a range of areas including customer service, post and print operations, event support, and day-to-day facilities coordination.

Job Description

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

You’ll work closely with internal teams, help set up and manage events, and be a key point of contact in ensuring smooth and professional front-of-house operations.

This role is perfect for candidates looking to build long-term skills and grow within a supportive, international organisation.

Key Responsibilities

Coordinate and manage daily facilities tasks to ensure a clean, safe, and efficient workplace
Act as the first point of contact at reception, delivering a professional and welcoming experience
Log, track, and follow up on maintenance issues to ensure timely resolution
Support health and safety compliance through routine checks and enforcement of building policies
Manage incoming and outgoing post, deliveries, and print room services
Set up meeting and event spaces, coordinating equipment, furniture, and catering as needed
Handle customer service feedback, working to continuously improve the on-site experience

Professional and Personal Competencies/Qualifications

Willingness to learn and develop new skills
Ideally educated to college level
Some customer-facing experience preferred
Good communication and interpersonal skills
Reliable and able to work independently or as part of a team
Organised with a proactive attitude
Basic IT skills are an advantage

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]