Front of House Coordinator

JR United Kingdom; London; On-site; GBP 35,000; Full time

Job summary

A start-up clinic in Central London seeks a Front of House Coordinator to enhance client experiences while supporting daily operations. The role involves client management, administrative duties, and ensuring a welcoming environment, ideal for candidates with a background in healthcare or high-end service. Strong interpersonal and IT skills are essential, with a genuine interest in health optimisation valued.

Benefits

5% employer pension contribution

Access to an on-site gym

Strong growth and development opportunities

Qualifications

• Experience in front-of-house, ideally in healthcare or high-end service.
• Strong IT and administrative skills required.
• Interest in health optimisation or preventive medicine is beneficial.

Responsibilities

• Provide a warm, knowledgeable welcome to all clients.
• Manage client check-ins and coordinate session flow.
• Maintain the clinic calendar and manage bookings.

Skills

Interpersonal skills

IT skills

Administrative skills

Adaptability

Tools

Google Workspace

CRM

Scheduling tools

Job description

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We are a start-up clinic dedicated to cutting-edge, personalised approaches to healthspan and lifespan. As our Front of House Coordinator, you will be the welcoming face and operational backbone of the clinic, responsible for delivering an exceptional client journey while supporting the clinical team and daily operations.

Key Responsibilities

Client Experience & Reception

• Provide a warm, knowledgeable, and discreet welcome to all clients.
• Manage client check-ins and coordinate session flow across consultations, diagnostics, and treatments.
• Educate clients on clinic services, values, and longevity concepts as needed.

Administrative Operations

• Maintain the clinic calendar, manage bookings and follow-ups.
• Respond promptly to inquiries via email, phone, and WhatsApp (or similar).
• Ensure accurate data entry into patient management systems and CRM tools.

Start-Up Support

• Assist in building and refining front-of-house workflows and SOPs.
• Provide feedback to improve the patient journey and operational systems.
• Take ownership of inventory (supplements, tests, printed materials) and basic procurement.

Clinic Environment

• Ensure reception and waiting areas are immaculate and aligned with our wellness aesthetic.
• Organise welcome packs, refreshments, and special touches to elevate the experience.

You Should Have

• Experience in front-of-house, ideally in healthcare, wellness, boutique hospitality, or a high-end service environment.
• Strong IT and administrative skills (Google Workspace, CRM, scheduling tools).
• A calm, solutions-oriented mindset with excellent interpersonal skills.
• Adaptability and initiative – ready to take on unexpected challenges typical of a start-up.
• A genuine interest in health optimisation, biohacking, or preventive medicine.

Nice to Have

• Previous start-up experience or involvement in building processes from scratch.
• Familiarity with longevity science or functional medicine.
• First aid training, phlebotomy support, or clinical admin exposure (optional but valued).
• Location: On-site, Central London.
• Hours: Full-time, Monday to Friday, 8:30 AM to 6:00 PM (some flexibility; occasional evenings/weekends).
• Salary: £35,000 per annum.
• Benefits: 5% employer pension contribution, access to an on-site gym, and strong growth and development opportunities.