Front of House concierge

GPSkal Assessoria e Projetos; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A facilities management company in Wrexham is seeking a Front of House concierge to deliver exceptional service to clients and visitors. You'll manage phone calls, assist with visitor inquiries, and support safety protocols. The ideal candidate has experience in a concierge role, outstanding communication skills, and the ability to work under pressure. This position offers a salary of up to £25,000 per annum and access to various employee benefits.

Benefits

Employee discounts via Perkbox

Cycle to work

Access to a virtual GP

Health & wellbeing app access

Qualifications

• Experience in a similar front of house role.
• Excellent timekeeping skills.
• Able to work under pressure.

Responsibilities

• Provide first class service to all clients and visitors.
• Answer telephones and redirect calls efficiently.
• Handle incidents and manage emergency situations.

Skills

Strong communication skills

Outstanding customer service delivery skills

Ability to solve problems

Highly organized

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Overview

Front of House concierge
Location: Wrexham, LL13 9XT
Hours: Monday to Friday, 8:00am - 4:00pm

Are you dedicated to delivering great service and want to join a growing company that looks after its people? If you have skills and experience in a concierge/front of house role with a customer focused mind-set, this role could be for you.

In this role you\'ll provide a first class service to all clients and visitors to the site, ensuring a courteous professional experience. You will answer the telephones, redirect calls efficiently, issue visitor badges, attend to visitors on site and be the first point of contact for any issues reported. You will be committed to delivering a high standard of customer service and remain calm and positive even when it gets busy. You will also help with the incoming and outgoing post and booking couriers. You will undertake portering duties and be willing to pitch in with a variety of tasks to support your manager, your team and our client.

Responsibilities

• Fire extinguisher daily checks and report submissions
• Emergency electrical lighting weekly checks and report submissions
• Fire register documents checks
• Accident log confirmations of checks
• Work signoff for vendors i.e. Confidential Waste, Hygiene Services and other vendors
• Provide guidance and direction to authorized visitors and vendors on procedures
• Handle evacuation exercises and respond to emergency situations during shift
• Handle incidents with swift resolution, minimal disruption, and identify areas of improvement to continually optimize response protocols
• Site emergency management and incident response, including support in the preparation of emergency operations plans
• Support the physical security operations of the Wrexham office, including cooperation with 24/7 security services for routine operations
• Support in building partnerships with internal stakeholders to enable their work and to maintain a secure working environment
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalate observed risks appropriately

Qualifications

• Strong communication skills
• Able to use online computer systems & processes
• Experience in a similar front of house role
• Outstanding customer service delivery skills
• Great time keeping
• Well presented
• Able to make decisions to solve problems
• Highly organised and able to work under pressure

Well provide you with full training once you start and make sure that you have everything you need to do a great job. It would be really useful if you could also use MS Word, Excel, Outlook and PowerPoint.

Benefits

• Salary up to £25,000 per annum
• Access to Apleona employee benefits from start date, including:
  • Employee discounts via Perkbox
  • Cycle to work
  • Access to a virtual GP
  • Access to a health & wellbeing app

Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and Ireland. If this sounds like a job for you, click on the apply button and we\'ll start the process. If you\'re a good match, we\'ll be in touch to discuss the next steps.

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