Front of House Concierge

urbanbubble; Manchester; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading property management company in Manchester is seeking a Front-of-House Concierge to join their facilities team. You will provide first-class support to residents, maintain high standards, and handle various duties. The ideal candidate will have experience in customer service, excellent communication skills, and IT proficiency. This permanent role offers competitive pay and a supportive work environment with various employee benefits.

Benefits

Enhanced annual leave

Cycle-to-work scheme

Employee Assistance Program

Qualifications

• Experience in high-quality front-of-house/concierge service.
• Ability to handle difficult situations with professionalism.
• Proficient in IT and familiar with booking systems.

Responsibilities

• Be available to residents at all times or ensure proper signposting.
• Maintain cleanliness in communal areas.
• Handle maintenance issues outside of hours.

Skills

Customer service skills

Excellent written and verbal communication

IT proficiency with Microsoft Office

Job description

Role overview

Salary: £25,500 - £28,500 (pro-rata) Hourly rate of £12.25 - £13.70

Location: Queen Street

Hours: 34 hours (must be fully flexible over 7 days, working 1 weekend in every 3)

Contract: Permanent

Role Summary:

Based at our luxury residential developments, you will be part of the facilities team, representing the face of the development and providing first-class support to our residents.

What do we offer?

• Enhanced annual leave, plus days off for occasions like your birthday or when buying your first home. At UB, we believe family comes first!
• Enhanced family leave policies, cycle-to-work scheme, enhanced sick pay.
• Employee Assistance Program and wellness workshops.
• Much more!

Life at UB!

We are a social team at urbanbubble, celebrating Birthdays, Welcomes, Summer BBQs, Christmas Parties, away days, and Pet Lovers Fridays!

What will you do?

• Be available to residents at all times or ensure proper signposting when away from the desk.
• Maintain high standards of cleanliness in communal areas.
• Handle maintenance issues and problems outside of hours.
• Support with viewings as needed.
• Manage parcels: receive, safekeep, and issue deliveries and registered mail following company procedures.
• Provide utility meter readings as required.
• Give clear shift handovers, highlighting events and upcoming activities.
• Manage car parking to ensure smooth operations.
• Issue keys only to authorized personnel/residents, recording sign-in/out in line with procedures.
• Coordinate access for services like utility companies, refuse collection, deliveries, repairs, and maintenance.
• Perform regular bin rotations.
• Conduct building patrols, CCTV monitoring, and safety checks.

What are we looking for?

• Experience in high-quality front-of-house/concierge service in residential or hospitality settings.
• Customer service skills, including handling difficult situations.
• Excellent written and verbal communication skills.
• IT proficiency with Microsoft Office and familiarity with databases or booking systems.
• Ability to work confidently alone and handle situations effectively.

We’re not your usual property company. We’re the North West’s leading property management agent.

At urbanbubble, we’re redefining property management through community building, customer care, and innovation. Serving 14,000 residents and growing, we seek bold, ambitious, and resourceful team members to manage and create communities. We aim to exceed customer expectations and unleash your potential. Interested?

urbanbubble values professionalism, hard work, innovation, passion, and customer engagement.

We are an equal opportunity employer and invite applicants to contact us for support during the recruitment process.

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