Front of House Co-ordinator

Driver Hire Borders; Stoke-on-Trent; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading service provider in Stoke-on-Trent is seeking a Customer Service Assistant to support the Customer Service Supervisor. You will manage customer interactions, ensure service efficiency, and maintain accurate customer account records. Ideal candidates will possess leadership qualities, excellent communication skills, and a detail-oriented mindset to excel in a dynamic environment. Competitive benefits are included.

Benefits

Colleague discounts at Booker and Tesco

Retirement savings plan (pension)

Life Assurance

Health and Wellbeing resources

Comprehensive holiday package

Qualifications

• Leadership skills to prioritize workload effectively.
• Excellent communication skills for dealing with customers and store team members.
• Energy and motivation to lead by example in delivering swift, quality service.
• A keen eye for detail to handle administrative tasks accurately.

Responsibilities

• Supporting the Customer Service Supervisor, ensuring all customer account due diligence is accurate and up-to-date.
• Creating an environment that delivers fast, efficient service, demonstrating enthusiasm and a passion for customer satisfaction.
• Taking ownership of the customer service operation in the absence of the Supervisor.

Job description

What's in it for you

At Booker, we offer a great place to work with opportunities for career growth and a fantastic benefits package:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for four days after every pay day, thirteen times a year. Additional discounts include 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye test when spending £50 or more, with 30% off glasses, sunglasses, and contact lenses on the same spend.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An discounts website for everyday savings, including a cycle-to-work scheme.
• After 3 months, join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) - save up to 5%, with Booker matching your contributions.
• Life Assurance - cover for death in service of up to three times your annual pay.
• Health and Wellbeing resources, including a 24/7 Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

You will support the Customer Service Supervisor to ensure our customers' needs are exceeded at all times. Your duties may include managing customer interactions at reception, settling invoices, providing efficient service at checkouts, or collaborating with other store departments. No two days are the same, but you will find fulfillment and be at the heart of the customer experience.

You will be responsible for

Supporting the Customer Service Supervisor, ensuring all customer account due diligence is accurate and up-to-date, requiring keen attention to detail.

Creating an environment that delivers fast, efficient service, demonstrating enthusiasm and a passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Supervisor.

You will need

Leadership skills to prioritize workload effectively.

Excellent communication skills for dealing with customers and store team members.

Energy and motivation to lead by example in delivering swift, quality service.

A keen eye for detail to handle administrative tasks accurately.