Front of House Co-ordinator

Booker; London; On-site; GBP 22,000 - 25,000; Full time

Job summary

A retail company in London is seeking a Customer Service Assistant to support the Customer Service Supervisor. You will be at the forefront of customer interactions, ensuring service excellence while leading operations in the Supervisor's absence. The ideal candidate will demonstrate effective leadership, strong communication skills, and a detail-oriented approach. This role offers a dynamic environment where customer satisfaction is paramount.

Benefits

10% colleague discount at Booker

Discounts at Tesco

Access to health checks and wellbeing support

Pension scheme

Flexible benefits and discounts

Qualifications

• Ability to lead from the front and prioritize workload effectively.
• Excellent communication skills for dealing with customers and store staff.
• Energy and drive to lead by example in delivering fast and efficient service.
• A good eye for detail for administrative duties.

Responsibilities

• Support the Customer Service Supervisor in their duties.
• Create an environment that delivers fast, efficient service to customers.
• Take ownership of the customer service operation in the absence of the Supervisor.

Skills

Excellent communication skills

Ability to lead effectively

Energy and drive

Job description

What's in it for you

At Booker, along with being a great place to work and providing opportunities for career growth, we offer a fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months of service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. Additionally, 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, along with other great deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms and conditions apply.
• Free eye test when you spend £50 or more, with 30% savings on glasses, prescription sunglasses, and contact lenses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases, including a cycle-to-work scheme.
• After 3 months of service, you can join our annual Save As You Earn share scheme, allowing you to buy Tesco shares at a discount in the future.
• Retirement savings plan (pension) - save up to 5%, with Booker matching your contribution.
• Life Assurance - cover for death in service life cover of up to three times your annual pay.
• Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

About the role

You will support the Customer Service Supervisor to ensure that our customers' needs are exceeded at all times. Your responsibilities may include dealing with customers at reception, settling invoices at pay points, providing efficient service on checkouts, or working with other store departments. No two days are the same, but you will find fulfillment in being at the heart of our customer experience.

You will be responsible for

Supporting the Customer Service Supervisor in their duties, ensuring all customer account due diligence is accurate and up to date, requiring an eye for detail.

Creating an environment that delivers fast, efficient service to customers, demonstrating dynamism and a passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

You will need

Ability to lead from the front and prioritize workload effectively.

Excellent communication skills for dealing with customers and store staff.

Energy and drive to lead by example in delivering fast and efficient service.

A good eye for detail for administrative duties.