Front of House/Client Care

Atkins Dellow Solicitors; Bury St Edmunds; On-site; GBP 20,000 - 30,000; Full time

Job description

As Front of House/Client Care you will play a vital role in ensuring the smooth running of our office and supporting our legal teams to ensure we continue to provide an excellent service.

We’re looking for a personable, organised and proactive individual to join our Client Care team in Halesworth. This opportunity is ideal for candidates based in or near Halesworth, Norwich, Thetford, Diss and the surrounding Suffolk and Norfolk areas.

Atkins Dellow is a forward-thinking law firm with a fun, vibrant and hardworking ethos at its heart. We provide a full suite of Property, Commercial, Employment, Family and Private Client services.

We are a dynamic firm with a reputation for doing a great job while being friendly and personable, not stuffy or pompous, but absolutely focused on looking after our clients’ best interests. Each person is equally important here and every role is essential to the services we provide.

Specific Duties include, but are not limited to:

• Greeting clients and visitors
• Ensuring all calls are answered within 5 rings
• Dealing with all enquiries efficiently passing them onto the relevant person or taking accurate messages
• Sorting incoming and outgoing post
• Scanning and printing documents
• Going to the Post office and other offices to deliver post/documents
• Processing clients’ payments
• Assisting in other administrative tasks when required
• Making sure the office is fully stocked and making orders in a timely manner
• Keeping the office looking tidy at all times
• Liaising with external suppliers
• Occasionally provide cover at our other Suffolk offices

To be successful in this role you will need:

• Strong administration skills, well organised and able to multi-task
• Strong attention to detail
• Team player with the ability to organise own workload and adapt/prioritise as necessary
• The ability to work under pressure showing commitment to your colleagues and the Firm in general
• Confident and professional manner when dealing with clients
• PC proficient especially in Microsoft Office
• Full driving licence & own transport is essential for this role

Job Type: Full time – hours of work are 9.00 am to 5.00 pm Monday to Friday.

This role could be structured to accommodate 2 candidates working part time on a job share arrangement to provide full time cover.

We are committed to recruiting on merit and suitability for every role, on the basis of qualifications and experience. All applications are considered fairly and equally regardless of sexual orientation, race, disability, religious beliefs, age and any other protected characteristic. We ensure equal opportunity at every stage of the recruitment process.