Front of House Assistant

CMS - Recruitment; United Kingdom; On-site; Full time

Job summary

An established industry player is seeking an enthusiastic Front of House Assistant to join their team in a prestigious commercial building in Westminster. This role is vital for ensuring smooth operations at the front desk, where you will manage room bookings, coordinate hospitality needs, and provide exceptional customer service. Your proactive communication with various departments will help maintain high standards and address any issues swiftly. If you thrive in a dynamic environment and enjoy engaging with clients, this opportunity is perfect for you.

Qualifications

• Strong communication and organizational skills are essential.
• Experience in customer service and handling bookings is preferred.

Responsibilities

• Manage room bookings and coordinate hospitality requirements.
• Communicate issues with booking systems promptly.
• Maintain records of room bookings and client interactions.

Skills

Communication Skills

Organizational Skills

Customer Service

Problem-Solving

Education

High School Diploma

Tools

Booking Systems

Email Communication

Datacraft

Job description

Front of House Assistant

Location: London, Westminster

Hourly rate: £8.21 per hour

Working hours: Monday – Friday, 8am – 5pm

Urgently looking for an enthusiastic and motivated front of house assistant to assist on a prestigious site within a very swish commercial building based in Westminster.

The duties will include:

• Take all room bookings and coordinate requirements for the main building and Conference Centre meeting rooms, including hospitality bookings for T, C, B, and any other hospitality requirements.
• Liaise closely with the Sales Coordinator Supervisor, Hospitality Manager/Assistant Manager to ensure that details of all functions are distributed as soon as they are booked or requested on the day.
• Communicate immediately with the Sales Coordinator Supervisor, Hospitality Manager/Assistant Manager, if any issues appear within the booking system as soon as possible.
• Answer all phone calls whether at your desk or another desk in a professional manner.
• Respond to all incoming email requests within two hours of receiving the request or as soon as possible.
• Adhere to all office and company standard rules at all times.
• Maintain a comprehensive and accurate working record of room bookings and onsite clients.
• Report any issues occurring within Datacraft and with the clients on site.
• Liaise with Baxter Storey, AV, security, and the catering department on conference booking requirements.
• Check next day’s bookings and make amendments as necessary.
• Report any faults in meeting rooms, public areas, and reception areas.
• Maintain awareness of health and safety regulations in the building.