Front of House Assistant

Bannatyne Group; Norwich; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast

Free gym membership

28 days annual leave

Discounted spa treatments

Career & Personal Development training

Mental Health & Well-Being support

Staff awards and bonuses

Job summary

The Bannatyne Group is seeking a Front of House Assistant to greet guests, manage reception queries and support spa bookings at our wellness facilities. You will contribute to a warm, efficient guest experience and help promote services and products.

Ideal candidates will have strong interpersonal skills, experience in reception or customer service, and the ability to multitask in a busy environment. Flexible hours including weekends may be required, with a focus on delivering outstanding

Qualifications

• Experience in receptionist or customer service role.
• Proficient in booking systems and basic computer skills.
• Excellent interpersonal and communication skills.
• Strong organisational and multitasking abilities.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and in-person queries.
• Prepare and serve beverages or light snacks where applicable.
• Manage spa bookings and appointments with smooth scheduling.
• Provide information about spa services and products.
• Process payments and maintain a tidy reception area.
• Promote spa services and retail products.
• Coordinate with Spa Therapists and staff for seamless service.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Tools

Booking systems

Basic computer skills

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Key Requirements

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.