Front of House and Team Assistant (French Speaking)

Foreveraudio; London; On-site; GBP 28,000; Full time

Job summary

Join a dynamic audio services company as a Front of House and Audio Team Assistant, where your passion for customer service and audio production will shine. In this exciting role, you'll be the welcoming face of the studios, ensuring clients feel comfortable and valued while supporting the production team with various administrative tasks. This position offers an opportunity to work in a fast-paced environment, where no two days are the same, and your contributions will help redefine excellence in audio. If you're ready to make a mark in the audio industry and thrive in a collaborative team, we invite you to apply!

Benefits

25 days leave per annum

Subsidised Bupa medical care

Life Insurance

Cycle to work scheme

Season ticket loan scheme

Eye Care scheme with Specsavers

Health and wellbeing app

Qualifications

• Strong customer service skills and experience in hospitality are essential.
• Fluency in conversational French is required for client interactions.

Responsibilities

• Welcome clients and manage front of house operations with a warm demeanor.
• Provide administrative support across various production teams.

Skills

Customer Service

Multitasking

Organizational Skills

Problem Solving

Attention to Detail

Fluent in French

Education

Experience in Hospitality

Previous Production Experience

Tools

Apple Macs

Google Docs

Scheduling Systems

Job description

Front of House and Audio Team Assistant (French Speaking)

About the Job

• Are you looking for a career in audio production or account management?
• Are you a hospitality Jedi?
• This could be the perfect role for you!

The Company
We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox, Campaign) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe.

We’re based in the UK and USA and our 8 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences.

Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House.

We’re a mix of arty, geeky, techy, sporty, creative types who deliver exceptional products for our clients every single day.

Diversity and inclusion matter to us and we welcome your uniqueness. We are committed to developing the audio industry and its future talent. We’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to introduce people into our industry.

Our Values
We know it’s all about getting the mix just right…

1 - We’re on the same wavelength
We're one team.
We support each other.
We work together to achieve collective success.

2 - We hear every pin drop
We care about the details.
We deliver on what we promise.
We take responsibility.

3 - We’re all ears
We care passionately about our clients.
We provide exceptional customer service.
We build long term partnerships.

The Person We Are Looking For

You love customer service and are looking for a career in audio production or account management.

As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication.

Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude.

Beyond client care, you will play an integral role in our production operations by providing administrative support to all teams, from account management to production.

This is a varied role, helping with client liaison, project management, voiceover casting, scheduling, proof-reading, preparing assets, overseeing scripts, invoices and receipts, as well as stock-taking, running reports, updating our CRM system, organising events and helping with data entry.

If you are ready to leave an indelible mark on our studio's hospitality and audio experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio.

Key Responsibilities

Front of House Elements:

• Meeting and greeting clients, actors and guests into the building, adhering to strict check in / check out procedures
• Providing food and refreshments to all visitors
• Answering the phone and taking incoming messages.
• Providing guests with access passes where applicable
• Help with unlocking/locking and alarming premises
• Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes
• General cleaning duties, including tidy down of studios, communal areas and kitchenettes (including emptying dishwashers, hoovering, wiping down of surfaces etc.)
• Maintaining any equipment specifically used for hospitality (coffee machines etc)
• Manage receipts and additional administrative support
• Postal or courier administration.
• Support dealing with any additional cleaning issues via an external supplier
• Assisting with the planning and organisation of team social events.
• Assist with proof reading, voiceover castings and music selection for ads.
• To support the account management team to deliver media campaigns and creative projects.
• To liaise with clients when needed.
• Help with scheduling of remote and studio recordings.
• Using scheduling systems to input and track projects from brief to broadcast
• Logging and approvals of third party costs, invoices and cost tracking
• Supporting teams across all aspects of admin
• Hospitality experience is a must.
• Fluent in conversational French.
• Able to work in the office 5 days a week. Remote working not available.
• An interest in a fast paced working environment - no two days are the same!
• A high level of organisational skills and experience.
• Excellent attention to detail.
• Friendly and proactive and able to work on your own initiative.
• Ability to problem solve and work under pressure.
• Confident, friendly, approachable and a team player.
• Good level of experience of using Apple Macs and Google docs.
• An understanding of receipt management and basic cost-tracking.
• Confidence and calm under pressure dealing with celebrity clientele
• Must be eligible to work in the UK

Bonus Points

• First Aid or Fire Warden training
• Previous Production experience is essential, preferably in a post production facility.

Working Hours / Requirements
This role is based onsite at our studios on Tottenham Court Road, London, 5 days a week, no remote working.

Salary And Benefits

• £27,500 per annum
• 25 days leave per annum, with 3 to be taken between Christmas & New Year. This entitlement is in addition to the usual 8 UK bank and public holidays.
• Subsidised Bupa medical care.
• Life Insurance.
• Cycle to work scheme.
• Season ticket loan scheme.
• Eye Care scheme with Specsavers.
• Help@Hand from Unum (a health and wellbeing app).

The Hiring Process
It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too.

Apply
Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Please include ‘Front of House & Audio Team Assistant’ as the subject in any application emails to [e-mail]
Candidates need to have the right to work in the UK.

Please note, this is not a sound engineering role. No agencies please.