Front of House & Property Services Assistant

Proactive Personnel Ltd; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in the residential property sector is seeking a proactive Front of House & Property Services Assistant for their Birmingham location. This permanent role involves welcoming visitors, managing reception duties, and assisting with property management tasks. Candidates should have strong customer service skills and at least one year of relevant experience.

Qualifications

• Minimum 1 year of experience in a front-of-house or reception role.
• Excellent customer service skills and strong communication abilities.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Greet, welcome, and assist all visitors warmly and positively.
• Maintain a clean and presentable reception area.
• Assist the property team with resident queries and maintenance access coordination.

Skills

Customer Service

Interpersonal Skills

Communication

Organisational Skills

Time Management

Education

GCSE English and Maths or equivalent

Tools

Microsoft Office

Job description

Front of House & Property Services Assistant – Residential

Monday – Friday

37.5 – 40 hours per week

Permanent

£25,500 – £27,000 per annum

About the Company

Our client operates within the residential property sector, managing developments across the UK. They are currently seeking a professional, proactive Receptionist to be the welcoming face of their Birmingham City Centre location.

About the Role

As Receptionist, you will:

• Greet, welcome, and assist all visitors warmly and positively.
• Ensure the smooth and efficient operation of the reception area and foyer.
• Provide a professional and friendly service to tenants, visitors, and contractors.
• Support the wider property team in ensuring a positive customer experience and well-run building.

Key Responsibilities

Reception Duties

• Welcome and direct visitors appropriately.
• Log all visitors and contractors, issuing passes as required.
• Maintain a clean and presentable reception and foyer area.
• Handle, store, and track incoming parcels and deliveries.
• Notify team members of deliveries as needed.
• Liaise with security staff regarding any issues or concerns.

Assist the property team with:

• Booking cleaners for apartment turnovers.
• Responding to resident queries.
• Logging and communicating residents’ utility readings (electricity, water, council tax).
• Coordinating maintenance access with residents.
• Provide support to other Midlands-based sites during busy periods or new builds.
• Maintain effective records, using systems such as the Active Building portal and Make Ready board.
• Provide regular updates to the Property Manager.

Person Specification

Essential Criteria

• GCSE English and Maths or equivalent.
• Minimum 1 year of experience in a front-of-house or reception role.
• Proficiency in Microsoft Office (emails, data entry).
• Excellent customer service skills.
• Basic understanding of stock control and ordering.
• Knowledge of Health & Safety procedures.
• Understanding of utilities and council tax processes.
• Strong interpersonal and communication skills.
• Good organisational and time management skills.
• Able to prioritise tasks using own initiative.
• Calm and professional when handling difficult situations.
• Friendly, approachable, and helpful.
• Reliable and hardworking with a proactive attitude.
• Able to work independently and as part of a team.
• Takes pride in providing excellent service.

Desirable Criteria

• Customer service training.
• First Aid qualification.
• Fire Warden training.
• Previous reception experience in residential buildings.
• Proficiency in Word, Excel, and in-house systems.