Front of House & Admissions Coordinator (AP)

Tradewind Recruitment LTD.; Lancashire; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Descripción de la vacante

Tradewind Recruitment LTD. is seeking a Front of House & Pupil Referrals Coordinator at an Alternative Provision in Accrington, Lancashire. The role is full-time with a temp-to-perm path and a salary up to £35,000 per year, depending on experience.

You will welcome students, manage referrals, coordinate multi‑agency liaison, and handle admissions documentation, using MIS systems and safeguarding best practices.

Formación

• Experience in school administration, PRU environments, or frontline roles within education is highly welcomed.
• Strong organisational and IT capabilities to handle pupil admissions files and multi-agency referrals.
• Knowledge of GDPR and safeguarding practices to protect confidential information.

Responsabilidades

• Front of House: greet students and visitors, de-escalate tensions, ensure a calm start to the day.
• Admissions & Referrals: manage inbound referrals, collate documents, and prepare admissions packs.
• Multi‑Agency Liaison: coordinate with SENCOs, social workers, and local authority staff.
• Data & Attendance: input and track attendance and referral status in the school MIS systems.

Conocimientos

Personality

Engagement

De-escalation

Administrative rigour

Safeguarding

Herramientas

GDPR

Descripción del empleo

Job Title: Front of House & Pupil Referrals Coordinator

Location: Accrington, Lancashire (Hyndburn)

Contract Type: Full-Time, Temporary-to-Permanent

Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (Term-time + inset days, or full-year contract negotiable)

Salary: Up to 35,000 per annum upon permanent appointment (paid as an equivalent competitive daily/hourly rate during the initial temp-to-perm trial)

About the Role & Setting

Our specialist Alternative Provision (AP) in Accrington supports secondary and upper-primary learners facing social, emotional, and mental health (SEMH) challenges who require a positive, nurturing pathway outside mainstream school.

We are seeking a vibrant, highly engaging, and organised Front of House & Referrals Coordinator to become the welcoming face and operational heartbeat of our school. In an AP environment, front of house is far more than standard reception work-it is the very first touchpoint for vulnerable young people arriving in the morning, anxious parents seeking reassurance, and visiting multi-agency professionals.

Key Responsibilities

Front of House & Engagement

• Morning Greeting & First Impressions: Create a warm, grounded, and de-escalating welcome for students arriving at school, helping set a calm tone for the day.

• Visitor & Visitor Safeguarding: Manage reception, visitor sign-ins, ID checks, and Single Central Record (SCR) visitor protocols in line with Keeping Children Safe in Education (KCSIE).

• Relationship Building: Act as the first point of contact for parents and carers, establishing trust, de-escalating frustrations, and communicating with empathy and clear boundaries.

Admissions & Referrals Management

• Referral Pipeline: Coordinate inbound pupil referrals received from local authorities (Lancashire County Council), commissioning partner secondary schools, and academy trusts.

• Induction & Transition Coordination: Collate pupil background paperwork, EHCP documentation, risk assessments, and previous school files to prepare admissions packs.

• Multi-Agency Liaison: Act as the main administrative liaison between SENCOs, social workers, youth offending teams, and local authority inclusion caseworkers.

• Data & Attendance: Input and track attendance data and referral status using school management information systems (e.g., CPOMS, SIMS, or Arbor).

What We Are Looking For

• Personality & Energy: An outgoing, energetic, and resilient personality with exceptional interpersonal skills-you naturally connect with people from all walks of life.

• Engagement & De-escalation: Natural confidence, emotional intelligence, and calm composure when dealing with distressed, deregulated, or anxious pupils and parents.

• Administrative Rigour: Strong organisational and IT capabilities to handle pupil admissions files, confidentiality (GDPR), and multi-agency referral documentation.

• Background: Experience in school administration, pupil referral units (PRU), medical/care front of house, hospitality management, customer relations, or youth liaison is highly welcomed.

• Safeguarding: Commitment to the highest standards of child protection (an Enhanced DBS check on the Update Service will be required prior to start).

Package & Progression

• Permanent Salary: Up to 35,000 per annum (dependent on experience) upon successful completion of the temp-to-perm transition period.

• Direct Route to Permanent: A structured 12‑week agency transition offering immediate start flexibility with guaranteed permanent stability once established.

• Supportive Culture: Collaborative senior leadership team, continuous professional development (including de-escalation/Team-Teach and advanced safeguarding training), and free on-site parking in Accrington.