Front of House Admin & Guest Experience Specialist

Careers On The Thames; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Hornblower Group is seeking a Cabin Crew Admin Assistant to provide essential administrative support for Guest Experience with a focus on payroll, timesheets, recruitment and documentation. This fixed-term maternity cover runs until the end of 2027, with the possibility of extension.

The role combines office-based work at Cherry Garden Pier with one day per week remote work after probation. You will handle timesheets, payroll coordination, onboarding, uniform coordination, and schedule meetings

Qualifications

• Proficient in Microsoft Office (Excel in particular).
• Intermediate to advanced Excel proficiency.
• Familiarity with EPOS systems is an advantage.
• Excellent written and verbal communication with a professional attitude.
• Hospitality admin experience of at least a couple of years.
• Touch typing proficiency.

Responsibilities

• Coordinate timesheets and payroll for Cabin Crew Department.
• Track and report maintenance and stock levels.
• Prepare weekly, monthly reports and HR documentation.
• Support recruitment, onboarding, uniform coordination, and meetings.
• Organise meetings and manage diaries for senior managers.

Skills

Microsoft Office

Excel

EPOS systems

Communication skills

Touch typing

Hospitality admin experience

Tools

EPOS systems

Job description

Hornblower Group is seeking a Cabin Crew Admin Assistant to provide essential administrative support for Guest Experience with a focus on payroll, timesheets, recruitment and documentation. This fixed-term maternity cover runs until the end of 2027, with the possibility of extension.

The role combines office-based work at Cherry Garden Pier with one day per week remote work after probation. You will handle timesheets, payroll coordination, onboarding, uniform coordination, and schedule meetings