Front of House Account Manager

The Evolve Group UK; Cambridge; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Uncapped commission

Career progression

Birthday day off

Overseas incentive trips

Benefit Hub discounts

Health Insurance

Team culture

Job summary

Evolve Hospitality in Cambridge is seeking an Account Manager to lead our Front of House desk, building strong client relationships and delivering staffing solutions for venues across Cambridge and Cambridgeshire. You will manage bookings, grow a high-quality temp staff network and drive service levels for events and routine operations.

The role offers a competitive base salary (£34,000–£36,000 depending on experience) plus monthly, quarterly and annual bonuses, with core hours 08:00–17:00,

Qualifications

• Client relationship management experience in hospitality or recruitment.
• Experience managing accounts and targets in a fast-paced environment.
• Knowledge of Front of House staffing and events is beneficial.

Responsibilities

• Manage and grow a portfolio of hospitality clients in Cambridge.
• Source, recruit and retain Front of House staff for shifts and events.
• Coordinate bookings and ensure the right people are in place for clients.
• Maintain regular contact with clients and candidates with proactive service.
• Support large events and peak periods, including on-site check-ins as needed.
• Identify opportunities for growth with the wider team.

Skills

Client relationships

Hospitality industry experience

Account management

Sales targets

Problem solving

Prioritisation

Job description

We're Hiring: Account Manager - Front of House Recruitment

Evolve Hospitality | Cambridge

£34,000 - £36,000 (depending on experience) + monthly, quarterly and annual bonus

Are you ambitious, people-focused and ready to grow your career in a fast-paced, hospitality-led recruitment business? Evolve Hospitality is looking for an Account Manager to help manage and grow our Front of House desk in Cambridge.

You'll build long-term partnerships with hospitality clients across Cambridge and the wider Cambridgeshire area, while developing a reliable network of high-quality temporary staff. From day-to-day bookings to busy event periods, you'll play a key role in delivering the professional, dependable service our clients expect.

The Role

• Manage and develop a portfolio of hospitality clients, building trusted relationships and working towards clear desk targets.
• Source, recruit and retain high-quality Front of House staff, matching people to the right shifts and venues.
• Coordinate bookings and help ensure clients have the right people in place when they need them.
• Keep in regular contact with clients and candidates, providing responsive communication and a high standard of service.
• Support large events and peak periods, including on-site check-ins where required.
• Help deliver staffing for a varied local hospitality calendar, including major events and Newmarket race meetings.
• Monitor desk performance, maintain a strong sales pipeline and work with the wider team to identify opportunities for growth.

About You

• A confident communicator who enjoys building genuine, long-term relationships.
• Experience in hospitality is essential; recruitment, account management or sales experience would be an advantage.
• Ambitious, organised and motivated by targets, with the resilience to thrive in a fast-paced environment.
• Able to prioritise, solve problems and stay calm when bookings or event requirements change at short notice.
• Knowledge of Cambridge and the surrounding hospitality market is a plus.
• A team player who takes pride in reliability, high standards and treating people well.

Working Pattern

Core hours: 08:00-17:00, Monday-Friday, with some flexibility during peak periods to meet business needs.

Occasional weekend check-ins or participation in an on-call rota may be required.

Attendance at networking events and company socials throughout the year.

What's in It for You?

• Competitive base salary plus uncapped commission.
• Clear opportunities for progression within a growing business.
• Your birthday off.
• Annual overseas incentive trips.
• Benefit Hub discounts.
• Vitality Health Insurance.
• A supportive, social team culture where people work together to get the job done.