Front of House

Hargreaves Enterprises; United Kingdom; Remote; GBP 19,000 - 27,000; Full time

Benefits offered by this job

7.5% service charge

Staff accommodation

Monthly staff tips

Staff meals £3

Venue discounts

End of year party

In-house training programs

Job summary

BAHA, part of Hargreaves Enterprises, is seeking a Front of House team member to welcome guests, take bar orders, and deliver brand‑leading service.

You’ll follow SOPs, manage reservations, explain menus and promotions, keep your area tidy, and process cash or card payments while ensuring a seamless guest experience. Weekend and night shifts are required. You will be part of a dynamic, training‑focused team with opportunities to grow.

Qualifications

• Previous hospitality experience is preferred but not essential.
• Strong English communication and friendly demeanor required.
• Excellent personal presentation and guest‑facing skills.
• Comfortable being on camera for social media features.

Responsibilities

• Greet guests and take bar orders with friendliness and efficiency.
• Serve beverages and maintain brand service standards.
• Follow SOPs, manage reservations, and explain menus/promotions.
• Keep the service area clean and handle payments (cash/card).
• Coordinate with kitchen and guests to ensure a smooth experience.
• Assist with upselling and delivering exceptional guest service.

Skills

Customer service

Communication

Presentation

Hospitality

Upselling

Job description

BAHA is part of Hargreaves Enterprises a leading hospitality company in the Lake District with a portfolio of 5 destination brands. Ranging from luxury boutique accommodation to stunning cocktails and outstanding views. If our well-known name isn’t what you are looking for on your CV then maybe our commitment to nurturing our staff and them winning awards is of more interest to you. This is all possible because you have access to in-house training, industry-level courses or funded university learning. Finally, if that doesn’t convince you to work for us then may our innovative approach will. We use ground sources and air sources to create green heating and cooling all in the name of cutting our carbon footprint and making more sustainable choices. Our work goes further than this though as we work with key suppliers to create more sustainable drinks.

Find out about the ‘Front of House’ role.

At the BAHA you’ll be responsible for engaging with our guests during their visit, receiving/serving bar orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks:

Understand the venue’s Standard Operating Procedures (SOPs)

Receive orders and serve customer requests completely in a timely manner

Understand and interact with our reservation system

Understand food and drink menu content, any menu changes, and promotional activities

Keep your service area clean, tidy, and well-prepared and follow our operational opening and closing checklists

Efficiently manage the proper settlement of all customer accounts

Answer guest queries in a polite and helpful manner

Taking cash or card/phone payments from customers

Communicate with the kitchen and the guests to ensure a smooth experience

You’ll welcome guests in a friendly manner and demonstrate amazing customer service

Answers questions about bookings, other brands, menu items ingredients, allergens and pricing

Collect food orders from the kitchen, verify that they are correct, and serve them to customers.

For this role, we are looking for people who have:

Previous experience within hospitality (preferred but not essential)

Experience with waiting on (preferred but not essential)

Exceptional personal presentation and communication skills

Passion for delivering exceptional levels of guest service

Comfortable with being on camera (we love to celebrate our staff and shout about what we are doing on social media, so we are always looking for volunteers to hog the limelight).

Ideally you will have:

A passionate interest in the food and beverage world, keeping up to date with industry trends

A drive to upsell.

An ability to work for long hours standing.

The availability to work weekends & nights

Competent level of English spoken and written

Your employee package is as follows:

Receive your share of the venues 7.5% service charge.

Access to apply for staff accommodation.

Monthly staff tips.**

Staff meals for £3.00

Discounts within our venues.

End of year staff blow-out party.

Find out about the training available:

We offer a suite of in-house, accredited and on-going training for all staff.

Be part of our extraordinary academy training programs.

Get industry recognised with accredited level 2-5 programs available.

Be a part of a family where we encourage and foster ongoing personal development, sharing best practices, out the box thinking and a technology first approach.

Opportunity to earn whilst you learn with our UCAS Degree Apprenticeship.

Discover more about us:

@thefizzytarte | thefizzytarte.com

@bahabowness | bahabowness.com

Join our family and become a star player at one of our destination businesses.