Front of House

Medialab Group; Greater London; On-site; GBP 17,000 - 22,000; Part time

Job summary

Medialab Group in London is seeking a friendly Receptionist/Office Support to join our on-site team part-time. You will greet visitors, manage front-of-house operations, and help sustain a welcoming culture aligned with Medialab’s values.

The role covers 3 floors with opening/locking duties and a mix of admin tasks to support Operations and HR. The working pattern is a part-time / job-share post with concrete hours: Wednesday 12.45 pm – 6.45 pm; Thursday and Friday 8.00 am – 6.45 pm.

Qualifications

• Experience managing calendars and meeting rooms.
• Experience working with clients / front desk.
• Friendly, warm, and positive attitude.
• A strong "can-do" attitude.

Responsibilities

• Meeting and greeting staff, clients, and all other visitors, aiming for a five-star welcome.
• Managing reception and front of house, ensuring a tidy and presentable entrance.
• Helping maintain our welcoming and positive culture, radiating Medialab’s values from the moment people enter the building.
• Offering refreshments for meetings, organising internal team lunches, and catering for in-house meetings.
• Managing incoming phone calls in a friendly and professional manner (screening, taking messages, etc.).
• Sorting, distributing post, dealing with deliveries, and booking couriers when needed.
• Handling office security, including opening & locking up each day across 4 floors.
• Managing meeting rooms (diary invites, schedule changes) and being on hand for staff needing last-minute rooms.
• Organising internal catering and supplies for weekly socials and company events.
• Managing stock and ordering stationery, office supplies, and company-branded merchandise.
• Onboarding/offboarding: issuing passes/locker keys and ensuring returns are logged.
• General office upkeep to keep spaces tidy across four floors (kitchen, meeting rooms, printer areas).
• Maintaining desk booking tracker and updating Kadence as needed.
• Updating company noticeboards with weekly team updates and events.
• Providing ad-hoc admin support for Operations, HR, and teams as needed.

Skills

Calendar management

Meeting room management

Client front desk

Positive attitude

Tools

Conosco support

Job description

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is recognised and rewarded. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025.

We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions, with industry-leading work recognised by double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites and a 2025 Effie for our work with Alzheimer’s Society.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – We offer generous holiday entitlement that increases with long service, plus Christmas closure and a birthday day off. Alongside this, we offer flexible benefits including a holiday buy scheme, flexi-hours, a work abroad scheme, cultural bank holiday swaps, and Friday Summer hours.
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.
• Supporting Families – Enhanced parental leave pay, and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

This role is a part-time / job-share position with another person. Below are the proposed working hours. Please note this role is based on site at our offices.

Wednesday: 12.45 pm - 6:45pm Thursday & Friday: 8am - 6:45pm

HOW YOU WILL MAKE AN IMPACT

Receptionist / Front of House

• Meeting and greeting staff, clients, and all other visitors, aiming for a five-star welcome.
• Managing reception and front of house, ensuring a tidy and presentable entrance.
• Helping maintain our welcoming and positive culture, radiating Medialab’s values from the moment people enter the building.
• Offering and providing refreshments for meetings, organising internal team lunches, and catering for in-house meetings.
• Managing incoming phone calls in a friendly and professional manner (screening, taking messages, etc.).
• Sorting, distributing post, dealing with deliveries, and booking couriers when needed.
• Handling office security, including opening & locking up each day across 4 floors.

Office Management & Support

• Managing meeting rooms (diary invites, schedule changes) and being on hand for staff needing last-time rooms or updates.
• Organising internal catering: weekly online office supplies/fruit shop, training/company meeting food orders, and drinks fridges filled for weekly socials.
• Managing stock and ordering stationery, office supplies (inc. refreshments, homeware), and company‑branded merchandise (e.g., mugs, notebooks).
• Managing employee joiners & leavers by allocating new passes/locker keys and ensuring returns are logged.
• General office upkeep to ensure everything is always presentable and tidy across the four floors (meeting rooms, kitchen areas, printer paper, storage areas).
• Maintenance on employee desk booking tracker, Kadence.
• Updating company noticeboards, posters, and blackboards with weekly team updates.
• Providing general ad-hoc admin support for Operations, HR, and teams across the business as needed (arranging internal events, sending gifts, etc.).
• Experience arranging handymen/tradespeople for office fixes and supporting fire drills.

WHAT YOU BRING TO THE TEAM

• Ability to manage reception, greet visitors professionally, handle phone calls, and maintain a tidy, welcoming entrance.
• Hands‑on experience keeping facilities, meeting rooms, and kitchens presentable, stocked, and running smoothly.
• Competency in managing meeting room diaries, tracking desk bookings, and handling inventory/ordering.
• Dependability to manage daily opening and locking up procedures across 3 floors.

MUST HAVE SKILLS

• Experience managing calendars and meeting rooms.
• Experience working with clients / front desk.
• Friendly, warm, and positive attitude.
• A strong "can-do" attitude.

NICE TO HAVE SKILLS

• Ability to assist with meeting room tech support and liaise with external IT support teams (Conosco) to resolve screen or meeting room issues.

At Medialab we are committed to fostering a culture that celebrates creative thinking, different perspectives and the many different cultures that exist. We welcome applicants from diverse backgrounds and identities. All qualified applicants will receive fair consideration, regardless of age, disability, race, ethnicity, gender, sexual orientation, gender identity, religion, belief, marital status, social mobility or any other protected characteristic.

If you require any reasonable adjustments to make our recruitment process more accessible for you, please reach out to our Head of Talent Acquisition and Inclusion at [e-mail]. Requesting a reasonable adjustment will not affect your application.