Front Line Operational Leaders

The Best Connection Employment Group; Harlington Corner; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned employment agency is seeking Front Line Operational Leaders at London Heathrow to drive operational excellence and team performance. You will oversee resource planning, coach team members, and ensure high standards of customer service. Ideal candidates will possess strong leadership skills and are committed to employee welfare. A full UK Manual Driving Licence is advantageous.

Qualifications

• Experience in leading and managing teams within a dynamic environment.
• Strong focus on customer service excellence.
• Full UK Manual Driving Licence is desirable.

Responsibilities

• Lead resource planning and team management, including rosters, leave, and overtime.
• Coach and develop team members, offering feedback and identifying growth opportunities.
• Manage team welfare issues and work closely with HR on employee relations.

Skills

Health, Safety & Wellbeing

Leadership and People Management

Organisation and Time Management

Strong Communication

Coaching & Mentoring

Job description

We are looking for Front Line Operational Leaders to join our dynamic team at London Heathrow. As a key leader in the organization, you’ll be instrumental in orchestrating your team’s efforts to deliver exceptional service and operational excellence.

About the Role:
In this pivotal leadership role, you will ensure that we consistently exceed industry standards across safety, customer satisfaction, quality, performance, and employee wellbeing. From strategic operational planning to on-the-ground team management, you’ll drive efficiency, engagement, and results.

Key Responsibilities:
-Lead resource planning and team management, including rosters, leave, and overtime.
-Coach and develop team members, offering feedback and identifying growth opportunities.
-Champion customer service excellence and liaise regularly with airline clients.
-Manage team welfare issues and work closely with HR on employee relations and performance matters.
-Promote the companies mission, vision, and values both internally and externally.
-Foster diversity and inclusion in the workplace.

Key Skills & Competencies:
-Health, Safety & Wellbeing
-Leadership and People Management
-Organisation and Time Management
-Strong Communication
-Coaching & Mentoring
-Allocation and Employee Relations experience (preferred)
-Full UK Manual Driving Licence (desirable)