Front Line Manager & Sales Performance Enablement Manager

Lightspeed Commerce; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Lightspeed Commerce is seeking a Front Line Manager & Performance Enablement Manager to drive the development of high-performing sales teams. The role focuses on enabling frontline managers through training, support, and strategic planning. Join a flexible work environment with genuine career growth opportunities and a range of benefits focused on well-being.

Benefits

Flexible paid time off policy

Health and wellness benefits

Lightspeed RSU program

Paid leave assistance for new parents

Linkedin learning

Qualifications

• 5+ years of experience in sales/performance enablement or leadership development.
• Strong knowledge of sales processes and performance metrics.
• Exceptional communication and interpersonal skills.

Responsibilities

• Partner with frontline managers to identify skill gaps and define performance goals.
• Train managers in coaching practices and help drive behavior change.
• Collaborate on training content and adjust strategies as needed.

Skills

Sales processes

Coaching methodologies

Communication

Data analysis

Interpersonal skills

Job description

London, England, United Kingdom

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed are looking for a Front Line Manager & Performance Enablement Manager. This role focuses on enabling all our frontline managers to develop their teams into high-performing sales units while supporting their personal and professional growth to build exceptional leadership capabilities. This role can be based in one of the following office locations; London, Berlin, Amsterdam or Paris.

Key Areas of Responsibility

Performance Enablement:

• Partner with frontline managers to identify skill gaps and define performance goals aligned with sales targets.
• Train and support managers in applying consistent coaching practices using tools like dashboards, templates, and guides.
• Help drive behaviour change by ensuring learning translates into on-the-job application.
• Co-create development plans and targeted interventions for team members.
• Support change adoption by gathering feedback, identifying barriers, and recommending improvements.
• Collaborate on training content and adjust enablement strategies as needed.
• Measure and report on the impact of enablement initiatives.
• Design programs to strengthen frontline manager capabilities in strategic planning, pipeline management, forecasting, and coaching.
• Mentor managers to grow as people leaders.
• Work with HR and L&D to build tailored growth paths.

Cross-functional Collaboration:

• Align enablement with business goals by partnering with Sales, HR, and L&D.
• Act as a connector between senior leadership and frontline managers to ensure alignment and clarity

Required Skills and Qualifications:

• Proven (5+ years of) experience in sales/ performance enablement or leadership development.
• Strong knowledge of sales processes, performance metrics, and coaching methodologies.
• Exceptional communication and interpersonal skills to influence and inspire.
• Proficiency in leveraging tools and technology for training and performance tracking.
• Ability to analyse data and translate insights into actionable strategies.

Preferred Qualifications:

• Experience working with frontline sales managers.
• Background in developing and implementing leadership training programs.
• Familiarity with performance enablement frameworks such as Gapology or similar methodologies.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Flexible paid time off policy
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning

... and so much more!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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