Front House Leader

Pret A Manger (Europe) Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early-morning shift premium 3–5am (£5)

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership (50% off food, up

5 free barista-made drinks a day

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger (Europe) Ltd is seeking a Front of House Leader to guide our team in a busy shop environment. You’ll coach staff, uphold Pret standards, and ensure a warm, efficient service that delights customers.

You’ll lead by example, drive performance, and foster a positive, inclusive culture while delivering great results for the shop and customers alike.

Qualifications

• Led teams to deliver consistent front-of-house service with high standards.
• Mentored and coached staff to improve performance and customer experience.

Responsibilities

• Lead Front of House operations, ensuring smooth service during peak hours.
• Coach and mentor shop teams, maintain Pret standards and store energy.
• Protect profitability while keeping customers happy and engaged.

Skills

Leadership

Customer service

Job description

1, The Elephant London SE1 6SQ

Hello, we're Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the hospitality employer of choice everywhere we operate - so it's an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do - from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

Front of House Leader Role

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

Experience needed

You lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate

Base Pay Rate: £14.10 - £14.10

The perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you're working
• And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years' service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.

Here, you'll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone's welcome at Pret - you'll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

We put great care into everything we do - that includes our shops and your career in them.

Work here is fast-paced, but your team's always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The Pret interview journey

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.

At Pret, everything starts with people. Whether you're in our shops, support centre or digital teams, you'll join a business that moves fast, cares deeply and gives people room to grow.

Life in our Support Centre (75B)

Great customer experiences start with great teams. Explore the diverse career paths, skills and opportunities across our shops and Support Centre, and learn how our people bring the Pret experience to life every day.

Our Teams in Shops

Our Teams in Shops Our Teams in Support Centre

Careers Spotlight Graduate Programme Early Careers & Apprenticeships Our Rising Star Programme

That's for our people, our communities and the planet. We strive to make the kindest choice with the most positive impact wherever we can - and we're looking for passionate people who can help us keep that spirit alive as we grow.