Front End Risk Account Manager

Cox Automotive; Chester; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Additional holiday days

Birthday off (paid)

Well-Being Day

Charity Day

Career progression

Competitive pension

Exclusive discounts

Job summary

Cox Automotive's NextGear Capital in Chester is seeking a Front-End Risk Account Manager to drive proactive risk management, support dealers and protect business performance. Hybrid role: 3 days in the Chester office, 37.5 hours per week, £34,000.

You’ll assess account health, guide dealers to improve performance and compliance, collaborate with Field Operations on risk strategies, and produce weekly and monthly reports to inform decisions.

Qualifications

• Experience in credit risk, portfolio management, commercial lending, asset finance or B2B account management.
• Experience in automotive finance or secured lending is advantageous.
• Ability to balance customer relationships with credit risk and commercial decisions.
• Confident communicator with the ability to influence and coach stakeholders.
• Experience working with field-based teams.
• Experience in collections or arrears management is beneficial but not essential.

Responsibilities

• Support and guide dealers to improve performance and compliance.
• Assess account health and take action to protect investment.
• Collaborate with Field Operations on risk mitigation strategies.
• Analyse portfolios to identify exposure and recommend actions.
• Manage non-default accounts and lead effective collection strategies.
• Develop and implement tailored recovery or workout plans.
• Produce accurate weekly and monthly reports.
• Support wider business objectives as required.

Skills

Credit risk

Portfolio management

Commercial lending

Asset finance

B2B account management

Stakeholder influence

Tools

SBS Financing Platform (WFS)

Job description

Front End Risk Account Manager

Hybrid (3 days per week in our Chester office)

37.5 hours a week (Monday – Friday)

£34,000

Accelerate your career with a company that leads the way

Join NextGear Capital, part of Cox Automotive, a fast-paced and innovative vehicle funding business. This is a fantastic opportunity to step into a dynamic risk-focused role where you’ll influence outcomes, support dealers and protect business performance.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

As a Front-End Risk Account Manager (FRAM), you’ll play a key role in proactive risk management, working closely with dealers and internal teams to drive performance and minimise risk.

This is not a traditional collections role, the position is focussed on proactive portfolio and risk management within a commercial automotive finance environment.

What You’ll Be Doing

• Support and guide dealers to improve performance and compliance
• Assess account health and take appropriate action to protect investment
• Collaborate with Field Operations on risk mitigation strategies
• Analyse portfolios to identify exposure and recommend actions
• Manage non-default accounts and lead effective collection strategies
• Develop and implement tailored recovery or workout plans
• Produce accurate weekly and monthly reports
• Support wider business objectives as required

What We’re Looking For

• Experience in credit risk, portfolio management, commercial lending, asset finance or business to business account management.
• Experience working within automotive finance or a similar secured lending environment (would be advantageous).
• The ability to balance customer relationship management with credit risk and commercial decision making.
• Confident communicator with the ability to influence and coach stakeholders
• Experience working with field-based teams
• Experience in collections or arrears management is beneficial where it has been part of a broader credit or portfolio role (not essential)
• Organised with the ability to prioritise effectively
• Experience with SBS Financing Platform (WFS) is desirable

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.