Front Desk Supervisor - voco Dubai

InterContinental Hotels Group; Retford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel brand that values individuality and guest experience as a Front Desk Supervisor. In this dynamic role, you will lead a dedicated team, ensuring exceptional service while managing front office operations. Your leadership will foster a welcoming environment, where guests feel valued and cared for. With a competitive salary and benefits, this position offers a chance to grow within a supportive team culture. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Employee room discounts

Career development opportunities

Positive work culture

Qualifications

• 1-2 years in a supervisory role in front office or guest service.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee daily front office operations and ensure efficient guest service.
• Provide leadership and guidance to front office staff.
• Handle escalated guest issues and monitor guest feedback.

Skills

Leadership Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem Solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Opera Software

Job description

At voco, we’ve created a hotel brand that offers a different choice—hotels to rely on, yet distinct enough to be enjoyable. Our hotels are unstuffy, where guests can relax comfortably and focus on unwinding. Each hotel in our family shares a sense of style and individual character, which we celebrate by blending reliability with new experiences. We believe that respecting individuality makes life more interesting.

At the heart of every great stay is a great host. We believe that good hosting involves understanding what guests need and want. Before they arrive, we learn more about them to enhance their experience. During their stay, we offer tempting recommendations for drinks, food, and local experiences that guests won't find in any guidebook.

We are currently recruiting for a full-time Front Desk Supervisor to join our enthusiastic team at voco Dubai. This role involves overseeing daily front office operations, ensuring efficient guest service, supervising front office hosts, managing guest inquiries, resolving issues, coordinating check-in and check-out procedures, and supporting the Front Office Manager in achieving departmental goals.

1. Provide leadership and guidance to front office staff, including receptionists, concierge, and guest service agents.
2. Assign tasks, monitor performance, and provide coaching and feedback.
3. Conduct staff meetings to communicate updates and review performance metrics.
4. Assist in recruiting, training, and onboarding new staff.
5. Ensure prompt and courteous handling of guest inquiries, requests, and complaints.
6. Maintain a professional and welcoming front office environment.
7. Handle escalated guest issues with timely resolution.
8. Monitor guest feedback and implement improvements.
9. Coordinate check-in/check-out, room assignments, and billing.
10. Oversee reservations, ensuring booking accuracy and availability.
11. Maintain cleanliness and organization of the front office area.
12. Monitor inventory levels and coordinate replenishment.
13. Assist in preparing reports, schedules, and administrative tasks.
14. Handle financial transactions and reconcile daily receipts.
15. Maintain records of guest interactions and transactions.
16. Ensure compliance with company policies and standards.
17. Adhere to security protocols to protect guest information and property.
18. Monitor safety and security measures, addressing concerns promptly.

What we need from you

At voco Dubai, we seek hosts who are reliably different and contribute to bringing our brand to life! Ideally, you will have a Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Previous experience in a front office or guest service role, with at least 1-2 years in a supervisory capacity, is preferred. Strong leadership, interpersonal, communication, and customer service skills are essential. Ability to work flexible hours, including evenings, weekends, and holidays, and proficiency in Opera software and German language are also desired.

What we offer

We reward your hard work with a competitive salary and benefits, along with career development opportunities, employee room discounts, and a positive work culture. Join us and become part of the global IHG family—where teamwork, trust, support, and appreciation for diverse perspectives are valued. Show us you care, notice the little things that make a difference, and continually seek ways to improve. Visit www.careers.ihg.com to learn more about us.

Reliably Different - Welcome to voco Hotels, IHG’s upscale brand. The name voco means ‘to invite’ and ‘call together,’ symbolizing our thoughtful, unstuffy, and charming nature. Guests find voco fun without being generic, trendy without being alienating, and premium without being stuffy. Our brand values are: Always dependable, Respect individuality, and Be distinctive. Our service values include: Count on us to be natural and make every stay special. Drawing on IHG’s experience, voco Hotels offers a different choice—reliable yet fun, distinctive, and memorable.

Our hotels are connected by their unique characters, making travel dependable and relaxing. The first voco hotel opened in 2018 in Gold Coast, Australia, and the first in IMEA is voco Dubai. Located on Sheikh Zayed Road, voco Dubai offers a premium ambiance with laid-back yet attentive service, close to shopping, dining, and entertainment options.

If you believe you’re a great fit even if you don’t meet every single requirement, don’t hesitate—hit the 'Apply' button and start your journey with us today.