Front Desk Supervisor - London

St Martins Lane; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury lifestyle hotel in Camden Town is seeking a Front Desk Supervisor to oversee operations, lead a team, and ensure exceptional guest experiences. The ideal candidate will have experience in front office roles, strong leadership, and a guest-first mindset. This position offers various employee benefits including discounts and wellbeing support.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Qualifications

• Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.
• Strong leadership and communication skills.
• A guest-first mindset and a warm, confident presence.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• A passion for hospitality and a sharp eye for detail.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
• Support and coach a team of receptionists and guest service agents to deliver exceptional service.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to ensure seamless guest journeys.
• Maintain front desk standards, systems, and procedures with precision and pride.

Skills

Leadership

Communication

Customer service

Attention to detail

Guest-first mindset

Tools

PMS

POS

Job description

Overview

We're looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
• Support and coach a team of receptionists and guest service agents to deliver exceptional service.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to ensure seamless guest journeys.
• Maintain front desk standards, systems, and procedures with precision and pride.

Qualifications

• Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.
• Strong leadership and communication skills.
• A guest-first mindset and a warm, confident presence.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• A passion for hospitality and a sharp eye for detail.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty