Front Desk Service Associate

Runway East | B Corp Office Spaces; Birmingham; On-site; GBP 27,000; Full time

Job summary

Join a leading company in creating vibrant office spaces as a Community Associate. You'll shape the member experience, blending customer service with operational duties while benefiting from 31 days of leave, wellness programs, and a budget for personal growth. Become part of a passionate team dedicated to making the workplace enjoyable!

Benefits

31 days off including bank holidays

Private health and dental insurance

Gym discounts

Personal growth budget of £150

Charity workdays

Qualifications

• Charismatic, approachable, and service-minded.
• Detail-oriented with a proactive attitude.
• Ability to maintain high standards and build relationships.

Responsibilities

• Manage front desk and provide exceptional member support.
• Conduct housekeeping and compliance checks.
• Assist Community Manager with operational issues.

Skills

Customer Service

Problem Solving

Communication

Detail-Oriented

Team Collaboration

Job description

1 day ago Be among the first 25 applicants

Runway East | B Corp Office Spaces provided pay range

This range is provided by Runway East | B Corp Office Spaces. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Who We Are

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: Community Associate

As a Community Associate (our version of Front Desk Service Associate), your role goes far beyond reception duties. You'll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.

Read ‘A Day in the Life of a Community Associate' to learn more about the role.

Key Responsibilities:

As part of our vibrant Community team, you'll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:

• Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service
• Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great
• Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance
• Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community
• Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight
  
  

Requirements

Who You Are

We're looking for someone who is:

• Charismatic: Positive, engaging, and approachable
• Resilient: Stays proactive and positive, even when challenges arise
• Service-Minded: Thrives on helping others and delivering great experiences
• Hardworking: Willing to roll up your sleeves and take on any task
• Detail-Oriented: Notices the small things and takes action to maintain high standards
  
  

Benefits

Why Join Us?

• Salary: £26,250
• Time Off: 31 days including bank holidays ️, plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break
• Wellbeing: Private health & dental, gym discounts ️️, mental health support , and a Bike2Work scheme
• Growth: £150 personal growth budget , learning resources, and regular lunch & learns
• Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!)
  
  

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we're here to help.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  IT Services and IT Consulting

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